Us People And Culture Manager

Company Overview

Booksy is the #1 SaaS-enabled Health, Beauty & Wellness (HBW) marketplace globally. Its offerings include a cloud-based appointment booking solution for hairstylists, colorists, barbers, braiders, nail artists, estheticians, massage therapists, salons, spas, and more as well as business management tools that make appointment scheduling, calendar management, payment acceptance, and marketing easier for local businesses.

Over 25 million consumers around the globe are using Booksy to find and book appointments anytime, anywhere with local HBW providers. For beauty professionals, Booksy Biz makes managing all aspects of their business simple and convenient.

Currently, Booksy is available in 6+ countries, supports over 150 million annualized client appointments worth well over $6 billion dollars in gross merchandise value

Since Booksy was founded in 2015, our mission has been to provide business solutions for the health and beauty industry. Booksy is the largest and fastest growing beauty booking app in the world and the global leader across US, UK, France, Spain, and Poland.

To help Booksy capitalize on the massive opportunities ahead, we are currently looking for a People and Culture Manager to join our team!

Context on the role

Building on our success, we are looking for an experienced and driven US People and Culture Manager to join our management team at Booksy. The People and Culture team plays a key role in the expansion and success of Booksy.

You will work closely with the US Country Manager and the Global People and Culture team to ensure all HR processes, employment matters and development are to the highest standard. Working closely with US managers you will support and coach individuals to identify appropriate solutions for HR matters across the business. In addition, you’ll have the chance to expand the scope and gain experience by participating in global projects that impact more than just employees in the US.

What you’ll do for the US team

• Assist in developing and implementing new processes
• Participate and support in all company-wide HR initiatives and projects
• Full management of all HR Tools and management software - Officevibe, BambooHR, etc.
• Coach, challenge and support US managers on people related matters including, compensation, performance and talent development
• Provide advice, support, coaching and mentoring on all aspects of people management, including, but not limited to, disciplinaries, attendance & performance management grievances etc.
• Assisting with all onsite communication activities and initiatives
• Manage onboarding/training, hold PDP development plans and one-on-ones
• Supporting training and onboarding team department across the organization
• Be the first and main point of contact for all US HR related issues and matters.
• Hold and manage regular meetings with US department heads to present HR analysis and structure, process changes
• Produce and enforce month end reports to enhance and support in HR matters

Who you are

• Ability to work in a fast paced, dynamic environment
• Passion for people and business
• Experience collaborating with international teams
• 5+ years of hands-on experience in HR, ideally in an international or start up environment
• Ability to adapt to rapidly changing business circumstances
• Strong interpersonal and communication skills with the ability to work across various functions and countries
• Proactive and pragmatic approach with ability to work independently and focus on getting things done
• Knowledge of US and international Employment Law

Nice to have

• Previous experience in a Tech or start-up environment
• Project management experience
• Strong business acumen and willingness to experience in working alongside different business functions
• Working across global HR teams
• Computer skills, with an extensive knowledge of Google Drive
• Previous experience managing a team of individuals

What we offer in return

• Unlimited paid time off
• Health/Dental/Vision & 401K Match
• Support in the development of your skills and opportunities for professional growth within the company
• Awesome (paid) Parental Leave Policy
• Working closely with other global teams in a highly collaborative international environment
• Being part of a rapidly growing international business and the largest online marketplace for beauty services globally

More about Booksy

Booksy raised $119M in VC funding to date with investors including Cat Rock Capital, Sprints Capital, Piton Capital, Enern, Industry Ventures, XG Ventures, OpenOcean, Manta Ray Ventures, VNV Global, Inovo, Kai Hansen and Zach Coelius. We also partnered with major tech brands including Facebook, Instagram, Google and Yelp to ensure seamless booking experience directly on their platforms. Booksy is also within the select group of global providers integrated in the Appointments on Facebook scheduling tool. We have been successfully delivering on the customer-first promise, with a 4.9+ app ratings in the App Store & Google Play owing to a strong product-led organization with stellar product development capability. Our leadership team commands a mix of track-record at highly successful startups (iTaxi, Eo Networks, Docplanner) as well as experience from leading blue-chip and consulting companies (Google, Airbnb, Uber, eBay, Groupon, Wonga, McKinsey, Kearney, BCG, PwC, EY).

www.booksy.com - Booksy marketplace

www.booksy.biz - Booksy for Service Providers

www.booksy.com/download - Download Client app

More about Booksy’s key milestones and achievements

Booksy raises $70M war chest to acquire salon appointment apps, expand internationally (https://tinyurl.com/y5kfoyjg)

Booksy: The Polish ‘Uber of beauty and wellness’ scoops £51M, plans UK expansion (https://tinyurl.com/3jxaptjy)

Booksy values

#1 People First

• Be authentic, transparent, and trustworthy with those we serve externally and with other Booksy employees
• Empower and elevate service providers, consumers and their communities

#2 Act Like an Owner

• Proactively look beyond direct scope of work to make Booksy a better place
• Treat commitments and agreements seriously
• Take responsibility for your actions and results

#3 Work as a Team

• Encourage healthy collaboration among teams
• Give credit to people who contribute
• Trust in each other's ability to do their job

#4 Shoot for the Moon

• Set your sights on the best and never settle for what’s mediocre
• Go beyond boundaries and take a different approach when you hit obstacles