Training Specialist Jobs

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Identifies and assesses business needs to determine and address immediate and future training needs and target audiences including current employees and new hires.

Confers with management, supervisors and employees to gain knowledge of work situations requiring training and to understand changes in policies, procedures, regulations, business initiatives and technologies.

Formulates teaching curricula/outlines and determines instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops.

Researches, designs, develops and refines curricula and training materials for courses.

Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops.

Conducts training sessions for specified areas e.g., customer service, billing systems, hardware and software, interpersonal skills, quality & process issues, and product knowledge.

Presents standard and customized training courses.

Monitors and tests employees to measure progress and evaluate training effectiveness.

Reports on progress of employees during training period; counsels employees on progress and improvements required; and maintain trainee records.

Evaluates, updates and ensures training programs and content meet evolving business needs, regulatory requirement changes and new technologies.

Conduct cost-benefit analysis and calculate training ROI.

Establishes and tracks training attendance through records management.

Minimum Qualifications:

Bachelor’s degree in Public/Business Administration, Education or equivalent experience and certification; two years of training/teaching experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required: Technical Training Certification or CPLP a plus.