Training Specialist - Journey

Effectively and consistently communicates training curriculum to new and existing employees.
Respects the individuality of employees needing training, taking into consideration alternate methodologies as needed.
Presents ideas clearly and concisely, both verbally and in written format. Demonstrates effective communication skills through active listening and timely response of questions, which may require research. Responds to emails and phone calls in a timely and professional manner.
Demonstrates self-awareness, is receptive to constructive criticism, and is proactively engaged in implementing up-to-date training and adult education methodologies.
Demonstrates superior organization and planning skills needed to coordinate training space and resources, document training attendees and pertinent supporting materials and feedback within the Revenue Cycle Training database, and communicating with department leadership to coordinate and fulfill various training needs and requests.
Engages with integrated and individual Epic testing, providing feedback and assisting management with problem-solving and recommendations for workflow application.
Monitors and observes application of Epic Revenue Cycle and assists Training Manager in providing feedback for process improvement strategy initiatives.
Demonstrates an analytical and problem-solving approach to assist management in diagnosing complex application issues, and communicating remedial actions via training curriculum.
Demonstrates an analytical, proactive, and inquisitive approach to integrated and individual testing, concisely documenting steps, communicating testing successes and failures with department management, and creating training curriculums that reflect test outcomes, as necessary.
Provides unbiased and direct feedback to department management regarding employee’s training performance, along with recommendations for improvement. Conducts anonymous surveys of training and analyzes feedback to continuously reflect and improve upon curriculum and delivery methodologies.
Creates and maintains multiple curriculum modes of delivery in an accurate and easily-comprehendible manner.
Stays proactive regarding upgrades, enhancements and both short-term and long-term resolutions to identified issues, reflecting changes in all curriculum in a timely manner.
Demonstrates a thorough knowledge of all software needed to create and modify training curriculum. Stays abreast of all curriculum software and avenues (including but not limited to, Microsoft Word & PowerPoint, LMS’ such as Cornerstone and Blackboard, SharePoint site) as well as Epic upgrades and enhancements, ECUP policies and SOP’s, and dynamic insurance regulation and initiatives.
Develops, updates, and advertises multiple modes of delivery, including, but not limited to, New Employee Manuals, Tips & Tricks, Revenue Cycle Alerts, self-led PowerPoint Presentations, training videos, and assessments.
Communicates effectively with appropriate management and leadership to identify trends, challenges or needs for reeducation, and offer new curriculum or tailor existing curriculum to meet these needs.

Minimum Education/Experience

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

License or Certification required by statute or regulation

None

Preferred Experience, Skills, Training/Education

License or Certification required by the Department

None

Special Instructions to Applicant

Job Open Date

08/08/2023

Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed.

08/17/2023

Open Until Filled

No

Quick Link for Direct Access to Posting

https://ecu.peopleadmin.com/postings/64688

Alternate option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

AA/EOE

East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or ADA [email protected].

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to [email protected]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.