Trainer (Staff Development Specialist I)

Position Overview

The Division of Family & Community Services (FCS) is seeking to hire an energetic and detail-oriented program trainer to join the Region 1 North team of the Division. The position develops and implements training plans, consults with management to identify and research training needs, and sets goals and objectives consistent with the Statewide goals and objectives to assist local office staff on all levels in implementing current, new, and revised benefit assistance programs. The FCS Division helps Illinois residents by connecting them with many programs and services. Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois.

Job Responsibilities

• Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.
• Serves as technical assistant on new initiatives, new automated systems, casework management, policies, procedures, processes and goals and objectives.
• Develops and implements task-specific training regarding caseload management techniques including desk management, control setting and maintenance, workflow documentation, automated systems use and maintenance and other work habit techniques.
• Reviews and evaluates error reports, audit findings and quality control reviews.
• Provides one-to-one training for new employees which includes orientation to casework policies, office procedures, agency rules and regulations and other information to successfully accomplish duties.
• Serves as program trainer for Region 1 North of Family & Community Services (FCS).
• Serves as liaison with regional division and department staff development personnel to verify program integration and avoid duplication of effort, consults with management to identify local training needs in either policy or automation at the small group or individual level.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of four (4) years of college. Academic course work should include quantitative measures (introductory statistics or business mathematics or social science analytical tools), educational methods, psychology of individuals, organizational or group behavior, labor relations or equivalents.
• Requires two (2) years of professional experience in education or a related field.

Preferred Qualifications

• Three (3) years of professional experience utilizing automated multi-tasking computer software, such as Microsoft Word, Power Point, and Excel, in the completion of routine tasks.
• Two (2) years of professional experience contributing to the development of, or interpreting policies, procedures and best practices.
• Two (2) years of professional experience evaluating training results, providing feedback and revising training curriculum as necessary.
• Two (2) years of professional experience working with training theories, methods and applying current techniques.
• Two (2) years of professional experience working with public assistance organizations and responsibilities of state and local governments.
• Two (2) years of professional experience conducting group and individual training sessions
• One (1) year of professional experience recommending corrective action as a result of training session observations.

Conditions of Employment

• Requires the ability to travel.
• Requires the ability to effectively communicate to widespread audiences.