Administrative Assistant-I Jobs

Are you looking to make a difference in a patient’s life? At Lash Realty Group, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing-

Lash Realty Group requires all U.S. team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a disability/medical reason or sincerely held religious belief, you will be required to follow Lash Realty Group’s policy and process to apply for an accommodation.

Expected Start Date:- Sep 06, 2023

Location: Remote, USA

Hours/Shifts:- This program offers 8 hour shifts between the operating hours of 8:00am – 10:00pm EST

• 10:00am – 7:00pm
• 1:00pm – 10:00pm
• 9:00am – 6:00pm
• 8:00am – 5:00pm
• 12:00pm – 9:00pm

PRIMARY DUTIES AND RESPONSIBILITIES:-

• Intakes and reports adverse events as directed.
• Prior authorization assistance and tracking.
• Benefit verification result call.
• Coordination of benefits.
• Required to be self-motivated, working from a queue (phone or system). Expected to perform work in accordance with defined standard operating procedures. Management will monitor queues and provide active feedback as required.
• Welcome calls.
• Provides advanced services to patients, providers and caregivers. Services could include but not limited to:
• Establishes themselves as regional experts regarding payer trends and reports any reimbursement trends/delays to management team (e.g. billing denials, claim denials, pricing errors, payments, etc.).
• Appeals/Denials.
• Advanced alternate coverage research.
• Works on problems of moderate scope where analysis of data requires a review of a variety of factors. Exercises judgment within defined standard operating procedures to determine appropriate action.
• Coordinates with internal and external service providers to ensure services are performed in accordance with program policy and within expected service level agreements (SLA’s).
• Maintains confidentiality in regards to all patient sensitive information.
• Processes any necessary correspondence.
• Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.
• Claims assistance, tracking and submission.
• Billing and coding support.

What your background should look like-

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• An equivalent combination of education and experience will be considered.
• Requires a minimum of four (4) years directly related and progressively responsible experience in customer service, medical billing and coding, benefits verification, healthcare, business administration or similar vocations.
• High school diploma or GED required.
• A bachelor’s degree is preferred.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:-

• Ability to communicate effectively both orally and in writing.
• Ability to build productive internal/external working relationships.
• Must be proficient with Microsoft Excel, Outlook and Word.
• General knowledge of the healthcare industry is preferred.
• Advanced interpersonal skills.
• Advanced organizational skills and attention to detail.
• Basic analytical skills.
• Advanced customer service experience.