Traffic Monitoring Dispatcher – Florida’s Turnpike Enterprise

Company Description
At AECOM, we’re delivering a better world.
We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.
Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.
Here, you will have freedom to grow in a world of opportunity.
We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.
We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.
When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.

AECOM is seeking Traffic Monitoring Dispatcher(s) based in the Orlando, Fl/Pompano Beach, FL areas for the Florida Turnpike Enterprise. The available shift hours available for the position(s) are 1st shift (6am – 2:30 pm), 2nd shift (2pm – 10:30 pm), and 3rd shift (10 pm-6:30 am).
The operator position involves working with multiple software platforms and web-based applications to carry out various tasks. Traffic Management Center (TMC) Operators are accountable for utilizing Advanced Traffic Management Systems (ATMS) software to monitor state roads and manage events/incidents; dispatching incident management personnel; addressing public inquiries, and facilitating effective communication, coordinating, and collaborating with other staff, Florida Department of Transportation (FDOT) personnel, and other partnering agencies.
ABOUT THE OPPORTUNITY
The TMC in Orlando, Fl/Pompano Beach, FL, houses a 24/7/365 program that provides incident management, dispatching, and traveler information services for Florida’s roadways. AECOM’s operations team works in shifts at the TMC facility, constantly monitoring and responding to changing traffic conditions and their effects on safety while maintaining direct communication with motorists, first responders, FDOT staff, and mobility stakeholders of FDOT.
The routine responsibilities of this position include, but are not limited to:
TECHNICAL RESPONSIBILITIES:
+ Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as surveillance cameras, dynamic message signs, and ramp meters located on freeway entrance ramps
+ Monitor camera video and other information sources for the detection and verification of events that impact traffic flow and safety, such as motorist assists, traffic crashes, debris removal, abandoned vehicles, stalled vehicles, maintenance activity, and construction activity
+ Log potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity
+ Dispatch Highway Emergency Response Operators who provide roadside services on freeways in the South Florida region related to traffic crashes and roadway hazard events
+ Provide clear and accurate directions to the location of traffic events and an accurate description as advised by citizens, public safety partners, or FDOT personnel
+ Monitor software-generated response plans to mitigate the effect on freeway traffic flow and update the response plans as necessary
+ Monitor weather conditions for potential and observed effects on traffic flow, and take appropriate action to provide notifications to motorists and agencies about roadway conditions affected by weather
+ Coordinate and collaborate with FDOT signal personnel which is the program tasked with performing FDOT’s traffic signal management services
+ Update information on FDOT’s traveler information website, fl511.com
+ Participate in technical and customer service training and certification activity as required by the program
+ Follow Standard Operating Procedures and Standard Operating Guidelines provided by the program
+ Perform routine updates of asset records, equipment, and contact lists
COMMUNICATION RESPONSIBILITIES:
+ Perform communication tasks consistent with the program’s high level of customer service expectations and training
+ Dispatch and communicate with road rangers using program-directed radio and phone communication protocols
+ Communicate with appropriate local agencies, authorities, and RISC wrecker companies to effectively monitor and clear traffic incidents
+ Answer phone calls and provide information or assistance to motorists, FDOT personnel, or other agencies on traffic and road conditions; transfer calls to designated personnel as appropriate
+ Answer phone calls for FDOT statewide maintenance staff outside of business hours; and dispatch the necessary personnel
+ Communicate via radio/phone with law enforcement, ambulance, fire department, and towing service staff and provide clear and accurate information regarding traffic incidents and the response required
+ Communicate via radio/phone with Department personnel statewide, including FDOT Maintenance and Construction personnel, FDOT Traffic Operations management, FDOT management, and Federal Highway Administration staff as appropriate, to provide clear and accurate information regarding incidents, traffic, road, maintenance, and construction activity, and related weather conditions
+ Perform written documentation of activity and communication in a clear, concise, and complete manner
Qualifications
Minimum Requirements:
+ High School Diploma or GED
+ Must be able to remain in a stationary position for long periods while monitoring Intelligent Transportation Systems such as CCTV camera displays, ramp meters, law enforcement radio broadcasts, answering/responding to calls, and communicating with other staff or partnering agencies.
+ Ability to operate software platforms and web-based applications
+ Must pass a state and federal criminal history/security background check
+ Must pass a pre-employment drug screen
Preferred Qualifications:
+ Ability to work a flexible schedule associated with the following shifts:
+ 1st Shift Hours: 6:00 am to 2:30 pm
+ 2nd Shift Hours: 2:00 pm to 10:30 pm
+ 3rd Shift Hours: 10:00 am to 6:30 am
+ Previous experience working in a call center, customer service, 911 Operator, or dispatching environment
+ Demonstrate ability to meet a high level of customer service expectations
+ Ability to work calmly and professionally in a fast-paced, high-pressure environment
+ Previous experience working in a position that includes heavy telephone, radio, and computer usage
+ Effective oral and written communications skills for in-person, radio, and phone conversations
+ Ability to interpret or understand geographic information portrayed on a map and map-based applications
+ Knowledge of interstates and state routes throughout Florida with geographic familiarity with the freeway system and arterial roadway
+ Efficient and accurate data entry skills
Additional Information
+ This position does not include sponsorship for United States work authorization.
+ This position does not include relocation benefit
+ For a virtual look at AECOM TMC operations, please copy and paste the following link into your browser address bar: AECOM TRAFFIC 360 (aecomviz.com)
With infrastructure investment accelerating worldwide, our services are in great demand, and there’s never been a better time to be at AECOM! Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
Join us and let’s get started.
ReqID: J10092005
Business Line: Transportation
Business Group: DCS
Strategic Business Unit: East
Career Area: Operations & Maintenance
Work Location Model: Please Select