Luggage Attendant Jobs

The Bellperson is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner. This position will also serve as concierge, greeting and assisting guests in the lobby and attending to their questions and needs.

• Provide information, maps and directions as required.
• Escort guests to rooms and familiarize them with hotel services.
• Inspect guest’s room to ensure it is in order and that supplies are adequate.
• Ensure lobby reader board is correct.
• Deliver flowers, laundry, packages and other amenities to guestrooms.
• Organize and deliver luggage for tour groups
• Show guestrooms and suites as needed and emphasize the hotel’s amenities.
• Perform other duties as requested by management.
• Explain features of the room including operation of electronic devices and entertainment.
• Assist with room changes.
• Where applicable answer console to assist front desk agents.
• Store, track, and deliver packages as needed.
• Load and unload luggage carts.
• Maintain list of local transportation guides, churches, sports arenas, etc.
• Assist Houseperson with guest requests.
• Maintain current listing of local and area attractions, special events and activities.
• Deliver messages to meeting rooms.
• Check/store luggage for arrivals and departures with luggage tags.

• Must have a valid driver's license for the applicable state. (If applicable)
• Must be able to effectively communicate both verbally and in writing
• Ability to stand during entire shift.
• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to maintain confidentiality of information.