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Company | NetImpact Strategies Inc. |
Address | Edinburg, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-06-30 |
Posted at | 11 months ago |
- Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns.
- Support and document the initiation, execution, and closing activities for a program/project(s) and support activities.
- Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues.
- Ensure performance metrics are met or exceeded.
- Escalates more complex issues, as appropriate, to senior level technicians.
- Simulates and recreates user issues to resolve operational difficulties.
- Recommends system modifications, if required, to reduce user problems.
- Promote and encourage a “one team” attitude at all levels internally and externally.
- Develop and maintain program support artifacts throughout the lifecycle of the initiative.
- Experience with managing customer expectations and delivering the highest level of quality customer service
- CompTIA A+
- Working knowledge of Federal IT (including HW and SW) and cybersecurity requirements, policies, and standards
- ITIL Certification
- BS/MS degree
- BMC Remedy experience
- 2 years of relevant, applicable professional experience in managing end user IT support services
- Possess or ability to obtain a Tier 4 High Risk Public Trust Clearance
- Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
- Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet
- Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
- Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
- Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019 & 2020!
- Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
- Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
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