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Helpdesk Technician Tier Iii Jobs

Tier Iii Engineer Jobs
By ActiGraph At Pensacola, FL, United States
Develop an in-depth level of technical product knowledge
Updating the support internal knowledgebase and providing focused trainings to the support team on trending issues and topics
1-2 years experience in customer service and troubleshooting
Great verbal and written communication skills
Knowledgeable in Windows and Microsoft Office
CRM ticketing experience is a plus (Salesforce, Desk.com, etc.)
Helpdesk Representative Iii #: 23-04658
By HireTalent - Diversity Staffing & Recruiting Firm At Cranberry Township, PA, United States
1-3 years of technical support experience in a computer-related area
Knowledge of commonly-used concepts, practices, and procedures in the related field
Working knowledge of related ITIL standards or best practices
Intermediate knowledge of infrastructure support components
Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions
Strong analytical, communication, problem solving, and organizational skills
Helpdesk Technician Jobs
By LeadingIT At Chicago, IL, United States
Proven experience as a help desk technician or other customer support role
CompTia A+ and Net+ certifications are a plus!
We provide 100% company paid health, dental, life, and vision benefits – value of $4,500 to $14,000/year
What we need from you (system requirements):
Our all-inclusive total compensation and benefits package for this role includes:
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Tier 2 Helpdesk Technician Jobs
By Scantron At Omaha, NE, United States
Remote Troubleshooting / Help Desk Experience
Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.
We offer work-life flexibility, driving professional success but encouraging time for personal pursuits.
Exceptional communication skills with customers and coworkers
Light Server experience would be a plus
BUILD your career with a global, diversified company that provides market leading technology services to help clients achieve their goals.
Helpdesk Technician Jobs
By Rutgers University At Piscataway, NJ, United States
A bachelor’s degree in a related field, or an equivalent combination of education and/or experience.
Excellent written and verbal communications skills.
Helps maintain current websites and assists in development of new websites in the Rutgers School of Arts and Sciences.
Updates and creates content in Joomla-based web sites.
Monitors incoming help requests and routes them to the appropriate personnel.
Crops, resizes, and uploads images.
Helpdesk Technician Jobs
By LeadingIT At Woodstock, IL, United States
Proven experience as a help desk technician or other customer support role
CompTia A+ and Net+ certifications are a plus!
We provide 100% company paid health, dental, life, and vision benefits – value of $4,500 to $14,000/year
What we need from you (system requirements):
Our all-inclusive total compensation and benefits package for this role includes:
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Helpdesk Technician Jobs
By Elwood Staffing Services, Inc. At Elizabethtown, KY, United States
At least one year customer service experience.
Proficient in verbal communication and data entry.
Above average knowledge of Microsoft Excel and other computer programs.
First Shift ( Monday through Friday from 08:00am to 05:00pm )
What's in it for you?
Mid Helpdesk Technician Jobs
By AAC Inc. At Washington, DC, United States

Provides phone, email and in-person customer support to users in the areas of email, standard Windows desktop applications, smart phones and tablets using ServiceNow ticketing system. Must be very ...

Tier 1 Helpdesk Specialist Jobs
By Insight Global At Fairfax, VA, United States
-2+ years of client facing IT experience
-Experience troubleshooting password resets, creating/editing user accounts with Active Directory
-Familiarity with basic troubleshooting Citrix or VMware & remote desktop applications
-Ticketing system experience, preferably ServiceNow
-Comfortable going on-site 5 days a week, M-F 8-5
Jr Helpdesk Technician Jobs
By AAC Inc. At Washington, DC, United States
Formal technical training and/or further education (AA or BS) are a plus and may be substituted for some experience requirements.
Experience supporting a mid to large Federal agency enterprise is a plus.
Mac support experience is a plus.
No specific certifications are required, but A+, HDI, ITIL v3 Foundations or other relevant certifications are a plus.
Demonstrated ability to communicate orally and in writing.
Must have a positive and patient customer service attitude.
Network Technician - Helpdesk
By Rochester City School District At Rochester, NY, United States

Any equivalent combination of training and experience as defined by the limits of (A), (B), or (C) above.

Tier 2 Helpdesk Technician Jobs
By NetImpact Strategies Inc. At Edinburg, TX, United States
Working knowledge of Federal IT (including HW and SW) and cybersecurity requirements, policies, and standards
Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
2 years of relevant, applicable professional experience in managing end user IT support services
Experience with managing customer expectations and delivering the highest level of quality customer service
Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues.
Helpdesk Technician Jobs
By Lewis Roca At , Denver, 80202, Co $60,000 - $75,000 a year
Experience using a ticket management system to document and track work required (i.e. ServiceNow, Easy Vista, Track It, etc.)
Ideal candidates will have previous experience supporting iManage and other applications common to law firms or other professional services firms
Experience supporting remote access preferred, such as Citrix, VPN, RSA, home networks, etc.
Lewis Roca offers competitive compensation and benefits, including:
Participant actively in a culture of respect, knowledge sharing, and cross-training.
Experience working in a call-center based IT environment preferred
Tier I Technician Jobs
By DMI (Digital Management, LLC) At United States
Ability to work independently without relying on significant management oversight.
Experience with AD manager, MDM, etc.
Education and Years of Experience:
Prefer 1-2 years of experience working for a mobile carrier such as Verizon, AT&T, T-Mobile, & Sprint.
Prefer 1-2 years of experience within Inbound Contact Centers.
A+ Certification is a plus.
Network Operations Center (Noc) Engineer / Technician Tier Iii - Mostly Remote
By Horizon Telcom, Inc. At , Remote
5+ years of experience in a network environment required
2+ years of experience working in an escalated environment or higher required
CCNA or CCNP Certification preferred
Working knowledge with Open Systems Interconnection (OSI) Model and Internet Protocol (IP) subnetting required
Working knowledge of Virtual Local Area Network (VLAN) configuration and troubleshooting required
Working knowledge in debugging web applications using browser developer tools (e.g. console, network request log, debugger, etc.) preferred
Helpdesk Technician Jobs
By Resource Management Concepts, Inc. At , Dahlgren, Va
RMC employees may be subject to COVID-19 vaccination or testing requirements in order to access government facilities.
Effective use of Help Desk tracking and ticketing system(s)
Effective verbal and written communication
Maintaining a professional relationship with all customers and clients in a very busy call center environment
Providing technical support by responding to and resolving end-user problems
Installation and configuration of new workstations, peripheral equipment, and software
Helpdesk Technician Iii Jobs
By IGT At , West Greenwich, 02817, Ri $38,200 - $67,500 a year
Experience configuring and managing workstations for local and remote users
Maintaining current knowledge and understanding of system and security best practices to offer the best solutions and protection to department resources
3+ years of experience in deskside support
Experience with Microsoft Power Platform is a plus
Low to Medium travel requirements globally
Strong interpersonal skills required to effectively communicate with team, users, and vendors
Helpdesk Technician Jobs
By City of Frederick At , Frederick, Md $27.91 - $30.70 an hour
Working knowledge of computer systems within a local and wide area network.
REQUIRED SKILLS (Communication/Language; Mathematical; Computer; etc.):
Maintains, supports, and troubleshoot helpdesk tickets.
Maintains, supports, and troubleshoots end user hardware/software.
Installs and upgrades information system hardware and software.
Operates a vehicle observing legal and defensive driving practices on a regular basis.
Tier Iii Volunteer Jobs
By Chandler Unified School District At , Chandler, Az
(DOCUMENT CREATED BY AZ EDUCATION ASSOCIATION)
Eating and drinking are not permitted outside of designated areas and predetermined times.
Please do not use improper language while with the children.
You may not be aware of any food allergies some of the students might have.
You do not want any problems with theft or damages.
You may not know what each parent might allow in relation to purchasing things.
Helpdesk Technician Jobs
By MarketStar At , Ogden, 84401, Ut
All other duties as assigned by IT management or the Support manager
Manage inventory and track assets
Pursuing IT Help Desk certifications such as (A+, Net+, Security+)
Working knowledge of current Windows OSs and Microsoft Office Suites preferred
Knowledge of TCP/IP, wireless networks, LAN, WAN, virus protection, email functionality preferred
Professional demeanor; good customer service skills in person and on the phone