Desktop Technician Ii Jobs

Job Summary:

The Desktop Integration Specialist provides technical support, incident and problem management to end users on complex issues regarding computer operations and networks including installations, moves, adds, system status, etc. and basic video and audio-conferencing end user support.

Key Responsibilities:

• Perform and document installs (moves, adds, and, changes, for personal computer (PC) hardware including PCs, notebooks, printers, LAN connections, telephones and other peripherals.)
• Support root-cause analysis on intermediate to moderately complex incidents to provide future application, hardware and/or software resiliency
• Identify and determine cause of problems. Initiate action and resolve the problem in a timely manner
• Install and test desktop applications including complex or custom installations
• Understand, monitor, and identify misapplication of corporate governance guidelines as relates to hardware and software (e.g. move/add/change etc.)
• Diagnose and resolve complex hardware problems
• Collect data from the database or tracking software. Create queries and design reports using the designated tools
• Resolve difficult problems and issues that may occur during or after installation
• Enter ticket, request, or incident information into the approved database or tracking software
• Perform complex data backup and data recovery

Supervisory Responsibilities:

This job does not have supervisory duties

Preferred Qualifications:

Education and Experience

• Bachelor’s Degree or equivalent experience
• 0-2 years of related experience

Certificates, Licenses, Registrations

• None

Functional Skills

• Ability to resolve problems of a difficult nature using documented work-around procedures
• Sophisticated user of PC hardware and peripherals
• Demonstrates an ability to resolve problems that may occur during the installation of software
• Possesses sufficient fundamental hardware and software proficiency to successfully demonstrate the skill in practical applications of moderate difficulty
• Advanced computer experience in networking and Windows configuration
• Ability to identify and resolve basic hardware problems by associating customer reported problems and symptoms to pre-established resolutions using standard instructions from the manufacturer

#LI-MT1

National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is: $42,500 - $56,000 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

About National General Holdings:

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Subsidized parking (Cleveland office)
• Medical, Dental, Vision benefits
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• Career Advancement and Development Opportunities
• Paid Training
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• On-site Fitness Center (Cleveland and Dallas offices)
• 401k w/ Company Match

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.