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Tier 2 Helpdesk Technician Jobs

Helpdesk Level 2 Jobs
By Eleven Recruiting At Los Angeles, CA, United States
Outstanding customer service skills and time management skills.
Knowledge and experience with Windows 10.
Knowledge and experience with Microsoft Office 365.
Knowledge and experience with Active Directory and group policies.
Knowledge and experience with iPhones.
Knowledge and experience with VDI.
Ndt Technician - Tier 2
By Danos At , Gray, 70359, La
Perform other job-related tasks as assigned by management.
NDT Level II Certification MT, PT, VT, UT Thickness
Excellent verbal and written communication and leadership skills.
Set up and calibrate nondestructive testing equipment.
Conduct tests to ensure quality or detect discontinuities (defects) using Magnetic Particle, Liquid Penetrant, Visual inspection, and UT Thickness.
Establish techniques for proper examination of objects under inspection, ensuring strict adherence to safety regulations.
Tier 2 Helpdesk Analyst Jobs
By Sira Consulting, an Inc 5000 company At Washington DC-Baltimore Area, United States
Hands-on experience with a wide range of infrastructure, including but not limited to Operating Systems, Device Management, and client systems
Experience in working with a ticketing system, such as Service Manager, ServiceNow, Remedy. Etc.
Experience with trouble ticketing system—currently using Service Manager
Respond to and resolve inbound computer-related end user support tickets in a timely manner using Service Manager.
Must have min. of 8 years’ experience with Windows 10 and in Active Directory Environment.
Advanced level experience in MAC/PC hybrid environments including mobile devices.
Tier 2 Helpdesk Technician Jobs
By Scantron At Omaha, NE, United States
Remote Troubleshooting / Help Desk Experience
Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.
We offer work-life flexibility, driving professional success but encouraging time for personal pursuits.
Exceptional communication skills with customers and coworkers
Light Server experience would be a plus
BUILD your career with a global, diversified company that provides market leading technology services to help clients achieve their goals.
Tier 1 Helpdesk Specialist Jobs
By Insight Global At Fairfax, VA, United States
-2+ years of client facing IT experience
-Experience troubleshooting password resets, creating/editing user accounts with Active Directory
-Familiarity with basic troubleshooting Citrix or VMware & remote desktop applications
-Ticketing system experience, preferably ServiceNow
-Comfortable going on-site 5 days a week, M-F 8-5
Tier 2 Helpdesk Technician Jobs
By NetImpact Strategies Inc. At Edinburg, TX, United States
Working knowledge of Federal IT (including HW and SW) and cybersecurity requirements, policies, and standards
Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
2 years of relevant, applicable professional experience in managing end user IT support services
Experience with managing customer expectations and delivering the highest level of quality customer service
Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues.
Helpdesk Technician Jobs
By Lewis Roca At , Denver, 80202, Co $60,000 - $75,000 a year
Experience using a ticket management system to document and track work required (i.e. ServiceNow, Easy Vista, Track It, etc.)
Ideal candidates will have previous experience supporting iManage and other applications common to law firms or other professional services firms
Experience supporting remote access preferred, such as Citrix, VPN, RSA, home networks, etc.
Lewis Roca offers competitive compensation and benefits, including:
Participant actively in a culture of respect, knowledge sharing, and cross-training.
Experience working in a call-center based IT environment preferred
National Manager, Tier 2 Customer Care
By Kia America, Inc. At , Irvine, 92606, Ca $125,884 - $176,325 a year
Cross-functional collaboration and team oriented project management skills
Planning, training, motivation, implementation and management skills
Minimum of 10 years of automotive industry experience with steady and progressive responsibilities.
Minimum of 5 years management responsibility.
Knowledge & administration of the various state lemon laws and reacquired vehicle disclosure requirements.
Bachelors Degree or equivalent experience required, Masters Degree preferred
Helpdesk Technician Jobs
By Resource Management Concepts, Inc. At , Dahlgren, Va
RMC employees may be subject to COVID-19 vaccination or testing requirements in order to access government facilities.
Effective use of Help Desk tracking and ticketing system(s)
Effective verbal and written communication
Maintaining a professional relationship with all customers and clients in a very busy call center environment
Providing technical support by responding to and resolving end-user problems
Installation and configuration of new workstations, peripheral equipment, and software
Tier 2 Support Technician || Onsite Role
By Steneral Consulting At San Francisco, CA, United States

Local candidates only These positions are expected to be 100% on-site with our various clients from South San Francisco, CA to San Jose, CA depending on where the support is needed. Share only ...

Helpdesk Technician Iii Jobs
By IGT At , West Greenwich, 02817, Ri $38,200 - $67,500 a year
Experience configuring and managing workstations for local and remote users
Maintaining current knowledge and understanding of system and security best practices to offer the best solutions and protection to department resources
3+ years of experience in deskside support
Experience with Microsoft Power Platform is a plus
Low to Medium travel requirements globally
Strong interpersonal skills required to effectively communicate with team, users, and vendors
Helpdesk Technician Jobs
By City of Frederick At , Frederick, Md $27.91 - $30.70 an hour
Working knowledge of computer systems within a local and wide area network.
REQUIRED SKILLS (Communication/Language; Mathematical; Computer; etc.):
Maintains, supports, and troubleshoot helpdesk tickets.
Maintains, supports, and troubleshoots end user hardware/software.
Installs and upgrades information system hardware and software.
Operates a vehicle observing legal and defensive driving practices on a regular basis.
Helpdesk Technician Jobs
By MarketStar At , Ogden, 84401, Ut
All other duties as assigned by IT management or the Support manager
Manage inventory and track assets
Pursuing IT Help Desk certifications such as (A+, Net+, Security+)
Working knowledge of current Windows OSs and Microsoft Office Suites preferred
Knowledge of TCP/IP, wireless networks, LAN, WAN, virus protection, email functionality preferred
Professional demeanor; good customer service skills in person and on the phone
Remote Tier 2 Technician Jobs
By NetImpact Strategies Inc. At United States
Working knowledge of Federal IT (including HW and SW) and cybersecurity requirements, policies, and standards
Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
Provide on-site and remote technical support for in scope workstations, scientific equipment, and mobile devices.
Develop and maintain support documentation in centralized knowledge base.
4 years of relevant, applicable professional experience in managing end user IT support services
CompTIA A+, Security+ Certification (preferred)
Helpdesk Tier 2 Jobs
By CGI At All, MO, United States
Experience with Jira and knowledge of using a ticketing system
Requires prior Help Desk or customer service experience and considerable knowledge of Government programs and/or subject matters
Control the pace and flow of the inquiry/request and manage call time effectively
Gather information to determine a customer’s needs, apply problem-solving skills, and resolve the inquiry/request effectively
5 years’ experience in customer service
At least 2 years of Tier 1 Help Desk agent experience
Helpdesk Technician Ii Jobs
By Simple IT Care At Reston, VA, United States
Managed Switch Setup & Maintenance: 2 years (Preferred)
Remote Support / Helpdesk: 2 years (Required)
Work from home.. MOSTLY Work From Home
Responsibilities include Supporting all areas of Small Business IT
We have no company requirements,
We do follow client's mask requirements if they request it while onsite
Helpdesk Technician Jobs
By The Whiting-Turner Contracting Company At , Towson, 21286, Md
Track terminated employees, retrieve equipment, backup data upon request and return equipment in Asset Management Systems.
Address user inquiries via phone and email to the Helpdesk
Determine source of computer problems via troubleshooting (hardware, software, user access, etc.).
Assign work orders to desktop and network groups in ticketing software
Document resolutions in ticketing software for future reference.
Learn fundamental operations of commonly used software, hardware, and other equipment.
Helpdesk - Technician Jobs
By Geller & Company At , New York, 10017, Ny $100,000 - $150,000 a year
Remote Desktop Troubleshooting Experience (I.E. – Remote Event Viewer and Log Analysis)
Providing support in-house and at client locations (remote, onsite fill-in, or assignment)
Creating and updating articles in Knowledge Base as needed
Candidate must have advanced proven experience with, Windows 10 and MS Office 2016. (M365 a plus)
Experience in configuring and supporting iPhone and Android devices in Microsoft Exchange based networks with AirWatch / Blackberry UEM MDM solutions.
Must have working knowledge of TCP/IP networks and internet protocols
Helpdesk Technician Jobs
By Jacobs At , Houston, 77002, Tx
Provide printer management, including monitoring, procuring and replacing toners.
Prior experience providing in-person and remote phone technical support.
Management has the prerogative to select at any level for which the position is advertised.
Excellent written and oral communication skills.
Must possess working knowledge of IT Standards.
Knowledge Microsoft Windows 10 and above Operating System and MS Office 365 products and above, with Outlook.
Tier 2 Imaging Technician Jobs
By NetCentrics At Washington, DC, United States
Develop and maintain Knowledge Documents (Work Instructions) in accordance with Knowledge Management processes
Follow established Service Desk processes for ticket management
Work with Knowledge Manager, including provide content for knowledge base articles
Excellent technical knowledge of laptop/desktop hardware and associated diagnostic tools to perform diagnostics
Bachelor's with 2-4 years of experience
Ability to manage multiple tasks simultaneously

Are you looking for a challenging and rewarding career in IT? Join our team as a Tier 2 Helpdesk Technician and help us provide top-notch technical support to our customers. You'll be responsible for troubleshooting complex technical issues, providing technical advice, and ensuring customer satisfaction. If you're up for the challenge, apply now!

Overview A Tier 2 Helpdesk Technician is a technical support specialist who provides assistance to customers with technical issues related to their computer systems. They are responsible for troubleshooting hardware and software problems, providing technical advice, and resolving customer complaints. They may also be responsible for providing training and support to other technicians. Detailed Job Description A Tier 2 Helpdesk Technician is responsible for providing technical support to customers with computer systems. They must be able to troubleshoot hardware and software problems, provide technical advice, and resolve customer complaints. They must also be able to provide training and support to other technicians. They must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Knowledge of computer hardware and software
• Knowledge of network systems
• Ability to troubleshoot hardware and software problems
• Ability to provide technical advice
• Ability to resolve customer complaints
• Ability to provide training and support to other technicians
• Ability to work independently and as part of a team
Job Qualifications
• High school diploma or equivalent
• Associate’s degree in computer science or related field preferred
• Certification in computer hardware and software preferred
• Previous experience in a helpdesk or technical support role preferred
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• Previous experience in a helpdesk or technical support role preferred
Job Responsibilities
• Provide technical support to customers with computer systems
• Troubleshoot hardware and software problems
• Provide technical advice
• Resolve customer complaints
• Provide training and support to other technicians
• Work independently and as part of a team