(Temp) Central Scheduler Jobs

#communityhealth #healthcare
About Us:
Cityblock Health is the first tech-driven provider for communities with complex needs, bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs and some of the top healthcare investors in the country.
Our mission is to improve the health of underserved communities, one block at a time. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are—bringing care into the home and neighborhoods through our community-based care teams.
In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.
Over the next year, we’ll grow quickly to bring better care to many more members and their communities. We will get started in new markets, each with their own operating structure and care teams, and continue to grow in the communities where we are working already. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.
Our work is grounded in a belief in the power of a diverse community. To deliver a radically better experience of care to our members and advance equity in the communities we serve, we strive to make our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bridging together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels like they belong, are valued, respected, and celebrated as a part of our community.
Our Values:

• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First
• Aim for Understanding
• Be All In

About the Role:

• Weekly tasks include:
• Schedule appointments for new and existing members with their Cityblock care team, including appointments with a primary care provider, nurse, or other care team member
• Confirm appointments with members and ensure that they are prepared and informed of what to expect during their visit. This includes reviewing the technical requirements with members for video visits
• Outreach and engage new Cityblock members by introducing them to Cityblock’s services, starting with a welcome appointment with their care team.
• Resolve any appointment conflicts for our members by modifying appointments in the EHR, Commons, Traumasoft and other scheduling systems
• Answer appointment related questions from members and our internal teams
• Under the direction of the Manager of Central Scheduling and the Scheduling Lead, the Central Scheduler will outreach and engage Cityblock members to schedule appointments with our care teams.
• Document all interactions with members in Commons and/or EHR

Requirements for the Role:

• Prior customer service experience, including welcoming individuals to new programs
• Strong organizational skills and able to manage a pre populated list of members to outreach and schedule appointments is able to track the status of an appointment
• Prior scheduling experience, preferably using EHRs
• Excellent written and verbal communication skills
• Able to work effectively and collaboratively, with a sharp sense of member experience and scheduling priorities
• Able to meet productivity targets while working remotely
• Computer savvy and can easily navigate multiple systems.

What We’d Like From You:

• A short cover letter
• A resume and/or LinkedIn profile

Hiring Manager: Saneeyyah Carter (For questions about referrals, please see the "Referral Reminder" in the #cityblock-jobs slack channel)
Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.
Medical Clearance (for Member-Facing Roles):
You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.
Covid 19 Update - Please Read:
Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements. The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.
The COVID-19 pandemic has severely impacted the health and lives of people around the world, including the vulnerable populations Cityblock serves. As a healthcare provider, Cityblock holds ourselves to the highest standards when promoting the health and safety of those who we serve. Given that the COVID-19 vaccines are one of the most powerful tools to fight this disease and save lives, Cityblock is implementing a COVID-19 booster mandate for Washington, D.C. employees under the guidance of local/state mandates.