Patient Scheduler Ii - Remote

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Building Location:

Business Service Center

Department

46860 Scheduling

Working in a fast paced environment, in support of our Call Center, this position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.

Level II Patient Schedulers are expected to be proficient in scheduling multiple service lines across Hiring Company in a complex, high-call and work queue volume environment.

Key Responsibilities

• Coordinates the scheduling of services for patients including ancillary and procedure scheduling.
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients.
• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.
• Handles incoming calls, follow-up and referral work queues, ticket scheduling.
• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients.
• Other clerical duties as assigned.
• Supports a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound calling.
• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes.

Work Experience

1 year of clinical healthcare experience or experience as a Patient Scheduler I.

Education Qualifications

Completion of Healthcare Business Insight’s Patient Access Certification Program within six months of hire date.

Completes designated HBI Courses within one year of hire.

Licensure/Certification Qualifications

No certification/licensure required.

No weekends or overnight work.

Fte

1

Possible Remote/Hybrid Option

Shift Rotation:

Day/Eve Rotation (United States of America)

Shift Start Time

0830

Shift End Time

1700

Weekends

Holidays:

No

Call Obligation

No

Union

DC USWA Main & Neighborhoods (DCUMN)

Union Posting Deadline

03/22/2023 11pm

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