Telephonic Scheduler - A

The nation's leading administrator of long term care insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.

WE ARE THE KIND OF EMPLOYER YOU DESERVE.

illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long term care databases.

This position schedules or hot transfers telephonic interviews for clients who have applied for insurance.

RESPONSIBILITIES
1. Schedules telephonic interviews for insurance company applicants in a quiet, professional environment without interruptions and/or distractions.
2. Receives calls from Auto Dialer to schedule telephone interviews with Insurance applicants.
3. Completes calls in a timely manner, according to department guidelines.
4. Maintains an 85% productivity level as measured by the Management Operating System (MOS) in place.
5. Maintains a minimum 96% quality standard on all telephonic calls.
6. Attends required training.
7. Other duties that are assigned.

Minimum Qualifications

• Basic functional math skills.
• Heavy telephone contact with both customers and internal company staff.
• Must type at least 40 words per minute.
• Heavy keyboard and computer use.
• Proficient in basic computer software with the ability to troubleshoot basic computer issues, including Microsoft Office Suite.
• Work From Home (WFH) Employees must have high speed internet connectivity and an analog or digital phone line.
• Performs work accurately and efficiently under deadline pressures.
• Education: high school diploma

Preferred Qualifications

• Education: Associate's Degree or Bachelor's Degree in Business Administration.
• 1-2 years Call Center experience.
• 1-2 years Auto Dialer experience.

Home-Based Employees are responsible for providing their own computer, telephone and headset equipment:
COMPUTER - SOFTWARE & HARDWARE:

• 100mb of free hard drive space
• 1.0 GHz
• 512mb ram
• Operating systems
• 20 inch or larger monitor is recommended
• Windows XP SP2 or higher, Windows Vista, Windows 7
• Client Anti-Virus and Spyware protection
• Minimum Computer Hardware Requirements
• Monitor Requirements: 1680 x 1050 Resolution
• Internet Explorer 7or 8 web browser
• Internet connectivity (cable modem, DSL) with a minimum of 1.5mb connection

PHONE & HEADSET:

• Phone that has headset connection capabilities
• Analog or Digital phone line