Telephonic Scheduler - A

The nation's leading administrator of long term care insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.
WE ARE THE KIND OF EMPLOYER YOU DESERVE.
illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long term care databases.
This position schedules or hot transfers telephonic interviews for clients who have applied for insurance. We are looking at hours of 9a-6p or 10a-7p CST.
RESPONSIBILITIES
1. Schedules telephonic interviews for insurance company applicants in a quiet, professional environment without interruptions and/or distractions.
2. Receives calls from Auto Dialer to schedule telephone interviews with Insurance applicants.
3. Completes calls in a timely manner, according to department guidelines.
4. Maintains an 85% productivity level as measured by the Management Operating System (MOS) in place.
5. Maintains a minimum 96% quality standard on all telephonic calls.
6. Attends required training.
7. Other duties that are assigned.

Minimum Qualifications

• Must type at least 40 words per minute.
• Basic functional math skills.
• Heavy telephone contact with both customers and internal company staff.
• Education: high school diploma
• Work From Home (WFH) Employees must have high speed internet connectivity and an analog or digital phone line.
• Heavy keyboard and computer use.
• Performs work accurately and efficiently under deadline pressures.
• Proficient in basic computer software with the ability to troubleshoot basic computer issues, including Microsoft Office Suite.

Preferred Qualifications

• Education: Associate's Degree or Bachelor's Degree in Business Administration.
• 1-2 years Auto Dialer experience.
• 1-2 years Call Center experience.