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Medical Scheduler Jobs

Company

The Chicago Lighthouse

Address , Chicago, 60612, Il
Employment type FULL_TIME
Salary $16.00 - $16.50 an hour
Expires 2023-06-24
Posted at 1 year ago
Job Description
STATEMENT OF PURPOSE: The Medical Scheduler will be responsible for providing a world class patient and family centered experience across the continuum that contributes to the customer satisfaction/retention, exceptional quality/value, and financial health in a high performance contact center environment. This position requires high quality customer service assistance when responding to inquiries pertaining to a variety of clinics under the UI Health umbrella. Medical Schedulers will be responsible for scheduling and registering appointments for the University of Illinois Hospital & Health Sciences System by utilizing all available informational tool and websites. Calls may consist of requests for appointment scheduling and/or registration of UI Health patients.


PRINCIPAL DUTIES AND RESPONSIBILITIES, BUT ARE NOT LIMITED TO:
  • Accurately schedule and register patients for appointments utilizing UI Health System software
  • Accurately communicate appointment date, time, location and the providers name to the patient
  • Adhere to the HIPAA (Privacy Act) as it relates to the confidentiality of information released with policies and procedure
  • Obtain and enter accurate demographic information into UI Health System application
  • Performs other duties as assigned by Leadership.
  • Escalate calls appropriately to Leadership and Triage Nurses
  • Maintain up-to date knowledge of UI Hospital and Health Science System policies and procedures as they apply
  • Answer calls promptly, politely, and professionally.
  • Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
QUALIFICATIONS:
  • Ability to exercise good judgment to handle calls appropriately;
  • Proven ability to work as a member of a team is required;
  • Must be able to navigate through multiple databases that are utilized though UI Health's software applications;
  • Will be required to complete program update training, as warranted, and successfully implement that knowledge in day to day operations.
  • Bilingual in English/Spanish preferred;
  • Ability to handle a call center environment;
  • High School diploma or equivalent required;
  • Work efficiently, accurately and be able to multi-task;
  • Must have excellent interpersonal and communication skills both written and orally;
  • Must be able to type a minimum of 30 words per minute with 95% or greater accuracy;
  • Health Care and Customer Call Center experience preferred;
  • Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential.


Employee Benefits
BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:
  • 12 paid holidays
  • 6 sick days accrued over the year, up to 16 days available to be accumulated
  • Reasonably priced delicious food options on site (except at Glenview location)
  • Insurance Eligibility the 1st of the month after 30 days of employment
    • Medical (65% covered by the Chicago Lighthouse), dental and vision insurance offered
  • Short/long term disability
  • Medical (65% covered by the Chicago Lighthouse), dental and vision insurance offered
  • Access to micro-kitchens
  • Employee recognition events
  • Life insurance 2x salary
  • Company matched 401(k) plan
  • 10 days paid vacation

The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.