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Assistant Technical Support Engineer Jobs

Technical Support Engineer Jobs
By Aveva At , Houston $46,500 - $77,700 a year
New Grad or up to two years of experience
Maintain product knowledge and proficiency
Knowledge transfer via technical documentation such as FAQ’s, Tech Notes, WebEx's, Articles, White Papers, Knowledge Objects
Requirements - You will have:
Responsibilities - You will do:
Bachelor Degree in Chemical Engineering
Technical Support Engineer Jobs
By Odoo At Buffalo, NY, United States
Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience
Knowledge of coding/scripting (Bash, Python, JavaScript, etc...)
1-3 years of professional experience
Business experience at an ERP
Prior experience at a fast-growing startup
Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits
Technical Support Engineer - Duo Security
By Duo Security At Ann Arbor, MI, United States

Duo Security, now a part of Cisco, is the top tier provider of Trusted Access security and multi-factor authentication delivered through the cloud. Duo’s mission is to make security simple for ...

Technical Support Engineer - Sofia
By Veritas Technologies At , Remote

About VERITAS Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, ...

Technical Support Engineer Jobs
By Orbis At Greater Indianapolis, United States
Experience with high-volume data management.
Experience with WMS (Warehouse Management Systems).
1+ years of experience developing server-side systems Design skills, including API design and data modelling.
Contributing to process improvement initiatives, sharing insights and knowledge gained from solving complex issues.
Experience with continuous integration methodology.
In depth experience with server-side Java.
Technical Support Engineer Jobs
By Gong.io Inc. At , Atlanta
Work from home stipend to help you succeed in a remote environment.
Provide an exceptional support experience via email, web and/or phone for our customers using Gong product(s) and achieve core KPIs.
Excellent communication skills (verbal and written), and ability to translate complex technical concepts for non-technical audiences
Previous B2B SaaS or enterprise software experience
College graduate with a technical degree or equivalent hands-on experience
Technical experience with Dialer/Telephony/Web Conferencing platforms such as Outreach, Dialpad, Zoom, GoToMeeting, 8x8, Five9
Associate Technical Support Engineer
By Consumer Edge At , New York $85,000 - $90,000 a year
Participate in incident management process and on-call as needed to provide time-sensitive data delay notifications to customers
Intermediate knowledge/experience with SQL and Linux CLI
Foundational knowledge/experience with Python, AWS/GCP, and Excel
Document and expand our internal and external knowledge repositories
Collaborate with and assist other client-facing teams to provide an amazing customer experience
Assist in completing projects and initiatives that will greatly benefit our customers and CE colleagues
Technical Support Engineer Jobs
By NETSCOUT At Ann Arbor, MI, United States
· Interfacing with other technical support personnel, engineering and product management to escalate and resolve issues.
· Providing feedback from customers to product management and engineering teams via appropriate systems
· Provide leadership and issue management on large customer outage calls.
· Performing remote upgrade activities.
· Authoring technical knowledgebase articles for use by other technical support personnel and/or customers and partners.
· Outstanding customer service and advanced written and verbal communications skills.
Technical Support Engineer Jobs
By Adobe At , Lehi, 84043 $69,100 - $139,400 a year

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional ...

Technical Support Engineer Jobs
By Hewlett Packard Enterprise At , Plano, 75093 $73,400 - $168,900 a year
Excellent interpersonal skills and multitasking abilities
Engage Customer Success Managers and Axis Implementation Architects to help resolve strategic and implementation issues
Work closely with our R&D, product managers, and architecture team
Prioritize daily missions/tickets and manage critical escalations
Experience with networking and network security tools - Firewalls, IPSEC, SSL-VPN, NAT, GRE
Experience with cloud platforms - AWS, Azure, GCP
Technical Support Engineer Jobs
By PGA Tour At , Ponte Vedra Beach, 32082
Bachelor’s degree in Network Administration, Computer Science, System Engineering, or a similar field or equivalent job experience
2+ years Information Systems experience
2+ years Windows / Linux Server Administration experience preferred
Strong knowledge in scripting in PowerShell and bash
Must be able to multitask and have strong organizational skills
Must have working experience with system repair, engineering tasks, and other troubleshooting activities
Technical Support Engineer - Supercharger
By Tesla At , Buffalo, 14220
Remotely troubleshoot complex hardware and operational issues with power conversion systems, computers, cabinets and more
Respond to alerts in a highly time sensitive manner to maximize customer experience
Retrieve and review remote system logs with proprietary tools for effective diagnostics
Manage group and personal queues of service tickets pending action
Understanding of electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices or components
Experience with CRM systems, mobile case/ticketing systems, and bug-tracking systems
Technical Support Engineer Ii
By LogicMonitor At Austin, TX, United States
Demonstrate excellence in customer case management through resolution under measured SLAs
Create a professional development plan with your manager and set goals with tangible outcomes
Excellent troubleshooting skills and methodology
3+ years experience with supporting or administering SaaS ITIM Products
3+ years experience in Linux/Windows/Network administration and operations.
3+ years experience with maintaining or administration of container technology(Docker/Kubernetes)
Technical Support Engineer Jobs
By Salesforce At , Hillsboro, 97124, Or $80,700 - $111,000 a year
Experience with Database concepts, Data management (RDBMS), and SQL.
Lead the complete end-to-end customer experience.
Exceed customers' expectations and experience in a way that results in high customer happiness.
Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.
2+ years of work experience in Engineering, Programming, or Technical Support.
Excellent written and verbal communication skills.
Technical Support Engineer Jobs
By Medidata Solutions At , Iselin, Nj

Medidata: Powering Smarter Treatments and Healthier People

Sr. Technical Support Engineer, Cortex Xsoar
By Palo Alto Networks At , Plano, Tx $105,300 - $170,300 a year
Cybersecurity knowledge and experience - advantage
Triage customer-reported issues and respond to them via the ticketing system, phone, or remote sessions
Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
Facilitate root cause investigations and manage the implementation of corrective and preventative measure
Previous experience in at least one customer-facing technical support position as a Senior Support Engineer or as an Escalations Engineer
Attention to detail, fast learner, and excellent communication skills
Technical Support Engineer Jobs
By Salesforce At , Remote $73,400 - $101,000 a year
Experience with Database concepts, Data management (RDBMS), and SQL;
Clear comprehension of one or more Service Cloud products (Case Management, Agent Workspace, Service Process Automation, Web-to-case, Omnichannel Routing)
The complete end-to-end customer experience;
Managing customer expectations and the customer experience to enhance customer satisfaction.
Creating and curating knowledge content.
2+ years work experience in Technical Support equivalent technical position;
Technical Support Engineer Jobs
By Dassault Systèmes At San Diego, CA, United States
3-4 years of prior experience delivering technical support for enterprise software.
BIOVIA product, life science industry, or chemistry/biology laboratory domain experience
TCP/IP and network topology knowledge, including load balancers, routers, etc.
This role primarily focuses on handling support requests from customers who need help with our commercial enterprise software products.
Our support model allows our support engineers to work directly with customers providing technical support for post-deployment issues.
Ultimately, you will support our reputation as a company providing excellent quality product support to our BIOVIA customers.
Technical Support Engineer (Meridian, Idaho)
By In Time Tec At Boise Metropolitan Area, United States
The Technical Support Engineer learns the cattle management software and performs the following functions:
● Next Gen Ag Tech does not offer a relocation package.
● Interfaces with the users of the software to understand their needs.
● Trains the users on how to use the software
● Submits issues to the software development team for code fixes.
● Bilingual – fluent in Spanish and English.
Technical Support Engineer - Engineering
By Skedulo At Austin, TX, United States
Knowledge and experience with issue tracking tools such as Jira and Service Cloud (or similar)
Drive enhancements with the Product and Solutions Engineering teams based on your product expertise and frontline knowledge of customer needs
Excellent written, spoken, and interpersonal communication skills
Excellent problem solving and diagnostic skills
1+ years experience in a similar role that is customer facing
Previous experience with one or more of the following: