Operational Team Leader Jobs

Experience in customer service problem-solving, operations, or account management role

Highly skilled in organization and time management

Excellent verbal and written communication skills

Demonstrated ability to simultaneously manage several projects, deliver successful outcomes, and document activity in a timely manner

Documents procedures, recommends enhancements and/or modifications of processes and procedures to ensure accuracy and efficiencies.

Provides mentoring and training to fellow teammates, as required, to enable them to provide backup assistance and customer service support.

Collaborate with leaders across DFIR, Managed Services, and Business Development to ensure seamless, consistent client experience.

Refining roles and responsibilities amongst SOC team members to drive clarity and efficiency.

Define DFIR process requirements for SOC, CTI and TA Comms.

Integrate new and existing CTI, SOC and TA Comms tools, technologies, and capabilities into other DFIR departments and workflows.

Establish requirements for existing CTI, TA Comms and SOC tooling to create increased efficiency and resource capacity within DFIR.

Demonstrate managerial competencies in leadership, execution, delegation, analysis, teamwork, coaching/development, customer service, planning/organizing, flexibility, stress tolerance, and communication.

Must have an environment to effectively perform job duties remotely.

Must have prior wire processing experience, either through FedLine Advantage, SWIFT, or a bank wire processing platform.

Highly functional PC skills and ability to learn specific programs used by department.

Working knowledge of Microsoft Word and Excel.

Minimum of two years of related experience in a back-office wire processing environment.

Prepares and processes incoming and outgoing wires.