Operational Lead Jobs

Outstanding communication and interpersonal skills and proven experience with customer service relationships and delivery mindset

Must have a proven track record of being effective at self-management and driving results

Coordinates access to Pfizer senior leaders as necessary based on customer requirements/circumstances.

Ability to manage complex strategic contracts is required

Experience with managing or delivering external supply or partnership arrangements with CROs, CDMO

Non-standard Work Schedule, Travel Or Environment Requirements

Experience in customer service problem-solving, operations, or account management role

Highly skilled in organization and time management

Excellent verbal and written communication skills

Demonstrated ability to simultaneously manage several projects, deliver successful outcomes, and document activity in a timely manner

Documents procedures, recommends enhancements and/or modifications of processes and procedures to ensure accuracy and efficiencies.

Provides mentoring and training to fellow teammates, as required, to enable them to provide backup assistance and customer service support.

Experience using and managing ticket-based enterprise workflow management systems, particularly Asana, Zendesk or similar

Knowledge of administration of Apple computer products using enterprise management tools

Manage larger scale IT Projects both current and future (e.g The Onboarding Program, Business Systems support, Metrics & Reporting)

Manage data-sensitive system access for Asana’s users

Manage access and support requests for critical business systems and applications

OS X and Mac hardware troubleshooting experience

· Research and answer questions from Implementation, Account Management, SAMO, Client Optimization and Product.

· Create and set-up letter templates for all relevant benefit communications.

· Interface with IT/developers regarding requirements.

· 2+ years relevant experience in an operations environment.

· Proofing, proofreader experience a plus.

· Knowledge of layout and print production a plus.

Provide medical consultation and recommendations on training, technique, and education needs.

Participates in the related hospital administrative and clinical activities as requested by hospitals, including transfusion and surgical (trauma) committees.

Participate in medical student and postgraduate teaching activities.

Publishes articles, chapters, books, and lectures and gives presentations on a local, and national level.

Perform cooperative translational and clinical research studies with the goal of obtaining funding (grant or corporate funding).

Participate in regional, national, and international societies dedicated to transfusion medicine, apheresis medicine and/or cellular therapies.