Infrastructure Data Analyst - Remote - Us

Welcome to Holland America Line, a premium cruise line dedicated to explorers, foodies and music lovers who want to explore the world on perfectly sized, refreshingly spacious ships filled with one-of-a-kind experiences.

We’re looking for an amazing Analyst, Infrastructure Data to fill this role, which is based in our Seattle office. You’ll be responsible for capturing data from multiple sources – CMDB, live monitoring tools, portals, existing spreadsheets, etc., and developing and managing new data models for business intelligence use. The role also manages reports and dashboards through distribution of workspaces and BI Applications, and monitoring usage/data refreshes/security access.

This role requires strong business analytics and the ability to collaborate directly with various teams to improve processes and enhance reporting capabilities in an ever-changing business environment. Strong technical skills combined with business acumen is mandatory to translate business requirements into sound BI solutions. The ideal candidate is a problem solver who offers solutions. The individual will need to manage multiple priorities and keep stakeholders informed on progress.

Here’s a summary of what Holland America Line is looking for in our Analyst, Infrastructure Data role. Is this you?

Responsibilities

• Work with users and team members at all levels to elevate existing reports and reporting capabilities and report distribution
• Oversee and ensure proper communication protocols are established and upheld
• Maintain relevant industry knowledge and act as advisor to the business of best practices, strategies, and technologies
• Maintain functionality and relevance of reports and problem solve as issues arise
• Analyze SLA KPI data for Network Operations and provide report to business and local cruise brands’ IT and business.
• Analyze SLA KPI data and provide reports for all providers, including out-sourced Operation providers, circuits and VSAT providers, cloud services providers.
• Perform all other administrative and organizational duties as required (time keeping, training, travel, collaboration, and correspondence, etc.)
• Analyze Network Operations performance data and provide reports for optimization. Build reports that allow content and distribution to encompass total organization and drilldowns to specific entities as needed
• Design, publish and maintain data models with many interrelated tables connected
• Stay up to date around relevant reporting tools and help implement relevant tools where required
• Maintain strong partnerships with IT sponsors and stakeholders to ensure BI data solutions and services are delivered in-line with expectations and priorities
• Understand and share IT and company vision and provide strategic direction to team managers
• Ensure department goals, standards and guiding principles are defined and communicated regularly
• Provide historical trend reports for satellite performance and bandwidth trends
• Ensure report output is aligned with company data governance processes
• Develop dashboards and portals for business to consume performance data and generate ad-hoc reports
• Help translate business requirements into Power BI reporting requirements. Creating KPIs and reporting packages for teams to provide insight into groups that make strategic decisions.
• Analyze application performance data for admin, guest and crew, identify gaps in application performance in comparison to baseline
• Manage CMDB data models and distributions for review and changes

Requirements

• Minimum 4 years in a corporate technology environment
• Experience analyzing high volumes of data for multiple purposes
• Be able to manage your time efficiently and work with little supervision
• Degree in Computer Science or other technical degree or equivalent experience
• Ability to work very collaboratively in a team environment
• Understand business requirements and convert data into meaningful insights
• Possess excellent verbal and written communication skills and have a process improvement-oriented mindset
• Strong Excel skills
• Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).
• Ability to multi-task, which requires strong organizational skills, attention to detail and quality
• 1+ years designing and developing reports and dashboards
• Excellent technical communication and collaboration skills across multiple teams
• Minimum 2 years performing BI related data analysis and reporting
• Strong analytical skills, with experience developing financial modeling and analysis.

Please note that this position can be 100% fully remote, US only

What You Can Expect

• Base Salary Range: $78,200.00 to $105,600.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.
• 401(k)
• Training & Professional Development
• Cruise and Travel Privileges for You and Your Family
• Rewards & Incentives
• Employee Stock Purchase Plan
• Health Benefits
• Tuition & Professional Certification Reimbursement

Our Culture…Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html
Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected]
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