Switchboard/Administrative Assistant Jobs

AgeSpan

Formerly Elder Services of the Merrimack Valley/North Shore

About Us: Since 1974 our agency has strived towards supporting an individual's desire to make their own decisions, secure their independence and remain living independently in the community. We are proud of our employees who make this possible every day. Our agency is a thought-leader, a nationally known generator of new ideas, because it welcomes creativity, your ideas. It is an outstanding place to work stimulating, friendly, collaborative. We offer competitive salaries, generous vacation time, and an excellent work/life balance. We value diversity and encourage career growth. If you have a passion for improving the lives of the elderly community and enjoy working in a diverse team driven by its mission, you've found the right place!

At AgeSpan, You'll Find a Work Environment That Combines

• Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills.
• A satisfying balance between your work and personal life, including a flexible workplace, generous paid time off, and wellness programs.
• A refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds.
• A focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions.

Depending on your role and your hours, we offer

• Healthcare (medical, dental)
• Social Work Licensing Program
• Competitive salaries
• Tuition Remission Program
• Employee Assistance Program
• Commitment to promoting within
• Mileage reimbursement
• Employee Referral Bonuses
• Flexible schedule and hybrid work opportunities
• License Renewal Paid by agency for RN's and Social Workers
• 403b Retirement Plan with agency match
• 20 Vacation Days, 12 Sick Days, and 12 Paid Holidays
• Agency subsidized gym membership (on-site in Lawrence)
• Free parking

Position Responsibilities: The primary responsibilities for this position include answering and directing all incoming telephone calls to the agency utilizing agency software and databases to track and transfer calls promptly and accurately. Also responsible to complete Agency mail functions and administrative tasks as assigned. Excellent attendance, punctuality, and flexibility to assist in shift coverage and participate in administrative project are essential elements of the position.

Essential Functions: (Core duties or tasks that are fundamental and not marginal performance of the job)

Switchboard

• Maintain professional and calm demeanor when processing all calls
• Ensure switchboard is opened and closed in a timely manner including forwarding calls to the answering services at the end of each business day.
• Develop an in-depth knowledge of Agency's staff data base and the process of contacting staff
• Process and triage high call volume within set timelines to the appropriate recipients
• Utilize Agency consumer databases to identify and transfer calls to the appropriate staff
• Follow agency protocol to process emergency calls in a calm, confident manner
• Monitor and report any system/walk in issues to direct supervisor

Reception

• Greet agency visitors in a professional and welcoming manner

We have grown substantially over the last few years, propelled by our investments in innovation and operations and led by a team of world-class leaders. We are poised for continued success and offer amazing opportunities for our customers and our employees.
With corporate headquarters in Needham, MA a manufacturing facility in Norwood, MA, and a distribution facility in Norton, MA, we are comfortably located within the Boston metropolitan area.
Due to our rapid growth, our success is directly dependent on attracting and retaining the best possible talent across our teams. To this end, we are posting for a strong Quality Assurance Manager.
This opportunity will be based in our Norwood manufacturing facility and is scheduled from 4:00PM to 1:00AM. Relocation assistance is provided.
Overview Of Role
As part of the management team, the Quality Assurance Manager develops and implements quality assurance strategies, programs, policies, and procedures to ensure the highest levels of food quality consistently. The Quality Assurance Manager communicates the quality assurance vision to the department and to key stakeholders, manages the QA function and staff, and their performance, makes decisions on workforce planning. The incumbent will ensure products are manufactured within Home Market Food's quality assurance specifications. Having a culinary background, skills, and interest, and being a 'Foodie' are greatly beneficial to this role!
Essential Duties And Responsibilities

• Develop Quality Assurance and Food Safety personnel in their job functions.
• Manage QA functions during their shift.

• Coach and mentor QA Supervisors frequently and in a timely manner in leading their respective teams.
• The noise level in the office environment is typically moderate.
• Must be comfortable walking for extended periods of time and climbing stairs.
• Partner with Sanitation team to ensure program compliance.
• Other duties as assigned
• Act as QA technical resource for company initiatives, work on cross-functional projects including involvement with Continuous Improvement (CI) team to develop solutions that will drive the company's goals and objectives.
• Interact with the FDA and USDA Regulators as needed.
• Influence processes, technologies, and systems to ensure products are consistently of highest quality (SPC, Sensing, AI vision, etc).
• In their absence, the Director of Quality Assurance and Food Safety will perform his/her responsibilities or delegate to a QA designate.
• Ensure consistent product quality, integrity, and conformance from raw material to finished product shipment by working in conjunction with Vendor Assurance and Procurement, as well as generating procedures and quality specifications.
• Knowledge of Quality Management System (QMS), Total Quality Management (TQM) a plus
• Participate in formula design and shelf-life studies with R&D.
• Bilingual in Spanish or Portuguese a plus
• Ability to sit or stand for prolonged periods of time; must have good vision.
• Collaborate across functions to ensure Home Market Food's goals are met.
• Six plus years of Supervisory experience required
• Conduct sensory evaluation of products which is a critical component of the function (taste, smell, texture, and visual evaluation), as needed.
• Excellent communication skills (both oral and written) required
• Partner with the Food Safety Manager and Vendor Assurance Manager
• Develop organizational understanding of the cost of quality.
• Ensure plant and product conformance to third party audit standards such as GFSI's SQF - which include preparation and employee awareness training for audits.
• Involved in the new hire process and ensure implementation of new hire training.
• Organize and conduct employee training in Good Manufacturing Practices (GMPs), HACCP, SQF and any necessary trainings that affect product safety and quality.
• Collaborate with other members of the management team to ensure highly disciplined compliance with all product and process quality parameters and standards including formulations, specifications, approved methods, procedures, practices, and systems to guarantee absolute product wholesomeness.
• Proficient in Microsoft Office products required
• Partner with other operational departments in equipment selection/ modification.
• Working knowledge of USDA and FDA regulations
• Company provided Personal Protection Equipment (PPE) must be worn while on the production floor
• Be SQF Practitioner back-up.
• Collaborate with the Director of QA & Food Safety to create career development plans for QA staff.
• Demonstrate ability to implement new programs as required by Management.
• Bachelor's Degree in Food Science, Biology, Chemistry, or another related field required.
• Participate in Customer complaint investigations, foreign matter/ metal monitoring and investigations
• Weekends and off-hours to support the department and the company at large may be required.
• Deliver quarterly and annual performance reviews for QA Supervisors, and on-going performance management to ensure high functioning team.
• Work with Director of QA & Food Safety to develop policies, procedures, and training programs.
• Partner with Procurement and Vendor Assurance to ensure a sustainable supply of raw materials and maintain a high-level supply chain visibility.
• Five to eight years of food industry managerial experience (meat industry highly preferred)