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Switchboard/Administrative Assistant Jobs
Company | AgeSpan |
Address | Lawrence, MA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Non-profit Organizations |
Expires | 2023-05-09 |
Posted at | 1 year ago |
AgeSpan
- Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills.
- A refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds.
- A focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions.
- A satisfying balance between your work and personal life, including a flexible workplace, generous paid time off, and wellness programs.
- Flexible schedule and hybrid work opportunities
- Agency subsidized gym membership (on-site in Lawrence)
- Tuition Remission Program
- Healthcare (medical, dental)
- License Renewal Paid by agency for RN's and Social Workers
- Social Work Licensing Program
- Mileage reimbursement
- 403b Retirement Plan with agency match
- Employee Assistance Program
- Competitive salaries
- Commitment to promoting within
- Free parking
- 20 Vacation Days, 12 Sick Days, and 12 Paid Holidays
- Employee Referral Bonuses
- Process and triage high call volume within set timelines to the appropriate recipients
- Follow agency protocol to process emergency calls in a calm, confident manner
- Maintain professional and calm demeanor when processing all calls
- Monitor and report any system/walk in issues to direct supervisor
- Ensure switchboard is opened and closed in a timely manner including forwarding calls to the answering services at the end of each business day.
- Develop an in-depth knowledge of Agency's staff data base and the process of contacting staff
- Utilize Agency consumer databases to identify and transfer calls to the appropriate staff
- Ensure packages are directed to the intended recipient in a timely manner
- Follow procedures to connect visitors with appropriate staff in a timely manner
- Follow agency protocol to appropriately handle emergency front desk situations
- Assist with the Conference Room Booking process as needed
- Greet agency visitors in a professional and welcoming manner
- Maintain staff mailboxes
- Process all incoming and outgoing Agency mail including faxes
- Maintain inventory of mail and mail machine supplies
- Attend all relative meetings
- Other related duties as assigned
- Perform administrative tasks including but not limited to copying, scanning, faxing, labeling, and packet creation
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