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Company | Clari |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-10-05 |
Posted at | 8 months ago |
Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is here…are you ready to achieve remarkable with us?
- Use available resources (Knowledge Base, Confluence, etc.) to find a solution to resolve tickets
- Optimize our internal and external documentation when necessary (i.e Help Center, FAQ’s, macros, internal documentation)
- Work cross-functionally with other team members and departments
- Triage incoming product requests (questions, problems) directly from customers and route them to the appropriate queue
- Guide and coach new and potential users who might be unfamiliar with our platform
- Happily take on new projects that involve research, becoming a subject matter expert, and driving them to completion
- Communicate and collaborate regarding customer feedback/pain points to appropriate teams
- Respond to customer inquiries in a timely manner and within our set SLA’s
- 2-4 years of experience working in a customer-facing role where some technical troubleshooting was required
- Excellent written and verbal communication skills, with an ability to empathize with customers with varying levels of technical ability
- Knowledge of Atlassian (Confluence) is a plus
- Knowledge of JSON is a plus
- Experience with Salesforce, Intercom, Jira, and Slack is a plus
- A natural investigator who can demonstrate analysis, problem-solving, and troubleshooting skills
- Passion for delivering an outstanding customer experience
- Detailed, organized, and results-oriented
- Passionate about working in a fast-paced, highly dynamic, client-centric environment
- Focus on culture: Charitable giving match, plus in-person and virtual events
- 100% paid parental leave, plus fertility and family planning support provided by Maven
- Medical, dental, vision, short & long-term disability, Life insurance, and EAP
- Pre-IPO stock options
- Retirement 401(k) plan
- Remote-first with opportunities to work and celebrate in person
- Mental health support provided by Modern Health
- Well-being and professional development funds
- Discretionary paid time off, monthly ‘take a break’ days, and Focus Fridays
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