Education Technical Support Jobs

How will this role have an impact?
Under the supervision of the Network Education Manager the Educational Technical Support Specialist works closely with the LMS Support Specialist to ensure the learning environment is user friendly, up to date and free of glitches. Serves as the gate keeper of the education email queue answering inquires timely and able to trouble shoot issues related to accessing the learning environment or course enrollment. Will be a vital support of mass education enrollments, report creation and data analytics.
Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.
What will you do?

• Minimize the amount inactive accounts in LMS
• Reports out to Network Leadership
• Follow departmental procedures when communicating with providers
• Create and maintain a provider feedback process
• Monitor individual productivity
• Actively demonstrates teamwork at all times
• Provide providers with appropriate troubleshooting direction as needed
• Ability to work overtime, weekends and on call
• Minimize emails/calls forwarded for resolution
• Ensure email inquiries are answered at all times, providing one stop solutions

We Are Looking For Someone With

• Able to write in explanatory and procedural styles for multiple audiences
• Demonstrated ability to act with autonomy and independence while fulfilling priorities and meeting critical deadlines
• Expert project management skills specifically with technical and creative projects. Knowledge of agile methodology and framework a plus
• Critical thinker and problem-solving skills
• A self-starter, own the work, question the work, make the processes better without having to be asked
• Excellent written and verbal communication skills
• Demonstrable experience working in a metrics-oriented marketing environment, comfortable with analytics and KPI’s
• Excellent oral and written communication skills; strong presenter and visual storyteller
• Design, document, build, test & deploy enhancements to Salesforce custom objects, page layouts, workflows, alerts, reports and complex dashboards within Salesforce
• Minimum of 2 years successful work experience working with LMS platforms or training environments
• Advanced proficiency in Excel/Google Sheets functions (pivot tables, index/match, vlookup, conditional statements, etc.) is a plus
• Demonstrated strong interpersonal skills and the ability to interact effectively with diverse groups of internal and external groups in a fast-paced environment
• Proven working experience in digital learning course and content development
• High School Diploma or equivalent
• Strong problem-solving and analytics skills
• Proficiency in ClickUp, WalkMe, SalesForce, Adobe InDesign, Adobe Storyline is a plus
• Creative thinker, open to change, and learns quickly when facing new problems
• Help desk experiences that requires on demand solution
• Proven organizational and project management skills with a focus on digital training
• Associates or Bachelor’s Degree preferred
• Establish & implement best practices with regards to system maintenance, configuration, development, testing, data integrity, etc.
• Lesson and curriculum planning skills
• Knowledge of course development software
• Highly attentive, analytical, and detail oriented
• Ability to translate highly technical information into easily understandable information for clinician network
• Experience with curriculum development and/or eLearning development and publishing with e-learning standards like SCORM and AICC
• Self-motivated and able to complete job duties while working from home and the office
• Demonstrated experience in managing projects from start to finish with strong cross-functional stakeholder collaboration
• Great interpersonal and communication skills
• Team player

About Us
Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved. Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering
every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.
To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com
We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.