Patient Services Assistant Jobs

MedBridge is dedicated to serving ambulatory surgery centers (ASCs) and physician practices through our development, management, consulting, and revenue cycle services. We exist to free surgeons and specialists to focus their best energy on healing their patients and advancing their craft by managing all the details of their businesses for them. MedBridge believes in providing the highest quality of service, excellent employee benefits, and a team-oriented work environment.

Employee Benefits

• Fully Remote (Work in office optional)
• Medical, Dental, Vision, Life & Long Term Disability Insurance
• Physical Energy Program (90 minutes each week)
• 25 days of PTO in the first year
• Volunteer time
• Pay range: $19.75 - $23.75
• Auto-enrollment in company 401(k) plan

Under the general supervision of the Patient Services Manager, the Patient Services Assistant works with MedBridge staff, patients, surgeons’ offices, and surgery center staff to collect outstanding balances and close open accounts. As the first and last leg of the revenue cycle, it is the Assistant’s job to act as case auditor to correct any processing mistakes by other departments. This role also needs to assist the manager and coordinators by surgery scheduling, running monthly reports, and answering phone lines.

Primary Responsibilities

• Assist Coordinators with scheduling cases in HST and authorization follow up
• Organize and send accounts to collections if you are unable to collect outstanding balances
• Process incoming Patient Services correspondence (returned statements, bankruptcy notices, etc.)
• Run monthly reports for the manager or coordinators (HST surveys, revenue collected, estimates not scheduled, etc.)
• Generate and send patient financial statements for patient accounts set to cash pay, self-pay or insurance check
• Make and record account adjustments in our billing software and excel
• Answer the phone lines ringing to our department (pre-op, post-op, operator, your two lines)
• Start at 6:30 am PST or end at 5 pm PST as needed
• Create and manage follow reports in excel for each assigned client
• Make financial calls about outstanding balances or needed patient involvement with insurance

Skills Required

• Previous experience in healthcare or financial collections is preferred
• Ability to think creatively and analytically
• Interpersonal skills: ability to collaborate and enhance the team environment
• Bilingual in Spanish & English preferred
• Strong organizational skills and attention to detail
• Excellent phone, verbal, written, and editing skills
• Commitment to customer service and professionalism
• Proficient in computer software (Word, Excel, Outlook, Adobe or PDF software)
• Independent work ethic
• Ability to manage stressful situations and numerous simultaneous projects
• Ability to maintain a professional attitude in all situations