Academy Operations Supervisor Jobs

Description

Position at Imagine Learning

Great Purpose. Great People. Great Opportunities.

At Imagine Learning we ignite learning breakthroughs. It drives everything we do. We innovate together to support educators in creating those special moments when students experience the joy of learning at its best.

We also ignite career breakthroughs, with the majority of our positions being fully remote opportunities that offer you what you’re really looking for: flexible work arrangements, interesting and meaningful job responsibilities, career growth, and a supportive team.

Imagine Your Impact.

The Academy Operations Supervisor oversees the IS Academy Mentors and Support Staff responsible for the end-to-end student experience from onboarding through graduation. This position assists the team in managing students from lead status, enrollment, financial requirements, through graduation and post-graduation needs and more. This position supports staff toward improving student outcomes, increasing engagement, and alerting key personnel as issues arise. This position will serve as a point of contact and escalation point for all Academy Support Advisors and will work closely with finance, sales, rostering, technical systems, product support, and will manage our 3rd party vendors.

• Compensation: Base pay is anticipated to be between $47,600 and $50,000 per year. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.
• Location: In this US-based position your location will be remote.
• Position Type: This is a regular, full-time position.

Envision Your Experience.

In this role you’ll have the opportunity to:

• Assist IS Academy Operations Director with projects, processes, forms, events, and creating a student experience.
• Monitor key metrics that balance employee satisfaction, quality customer service and the overall customer experience.
• Collaborate effectively with the leaders of internal teams (sales, success, technical operations, license management.
• Supervise the day-to-day functions of the team and act as a liaison between ASA team members and other teams.
• Work closely with IS academy support staff, teachers, coaches, and IS Academy Operations Director to assist with improving student outcomes
• Direct and work collaboratively with the team and other departments to improve the overall effectiveness and efficiency of processes, drive change, and facilitate standardization.
• Oversee all processes to easily adapt as new products are added, with ambiguity until process are finalized.
• Other duties as required.
• Support change throughout the company and positively present changes to team.

Share Your Expertise.

Experience, education, and qualifications essential for success in this role, include:

• Proficient with Microsoft Outlook, Word and Excel.
• Strong problem-solving capability with the ability to sort through information from internal databases and the internet and make judgment calls based on data.
• Exceptional written and verbal communication skills to interface with internal stakeholders (license management, sales, technical operations, and customer success) and external customers.
• Ability to learn basic management functions within all company products and speak to system requirements.
• Proactive, self-motivated, dependable, and able to meet deadlines with a high level of autonomy and accountability.
• Bachelor’s degree in education and 3 years of experience in education, business, edtech; or an acceptable combination of education and experience.
• Ability to multi-task, tolerating constant interruptions and the need to re-prioritize throughout the day.
• Positive outlook and talent to buoy up a team through effective leadership and motivation.
• Experience in an EdTech company preferred.
• Detail oriented, extremely organized and meticulous and comfortable with minutiae.

Ignite Your Career.

Imagine Learning is committed to fostering, cultivating, and preserving a culture of Diversity, Equity, and Inclusion. We support your unique career journey by providing flexibility, investing in wellbeing, and propelling growth.

We offer a flexible workplace, with the majority of employees enjoying the opportunity to work from home within the US. Headquartered in Scottsdale, AZ, we also maintain offices in Austin, TX, Petaluma, CA, and Rock Rapids, IA.

Imagine Learning provides a comprehensive benefits program to eligible employees, including:

• Life and short and long-term disability insurance
• Paid bonding leave when a new child joins your family
• Company-paid behavioral health coaching
• 15 paid holidays, including 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
• Paid volunteer hours and annual giving events
• Fertility benefits
• Pre-tax savings plans
• 15 days of accrued annual Paid Time Off (PTO)
• 401k plan with a company match
• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• A wide variety of professional development programs, including tuition reimbursement

Imagine Learning is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. Imagine Learning will reasonably accommodate qualified individuals as required by law.