Patient Access Scheduler Jobs

Location: Remote, USA

Shift: 10:30AM-7:00PM MST, Monday-Friday.

R1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1 is publicly-traded organization with employees throughout the US and international locations.

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most.

Our priority is to always do what is best for our clients, patient’s and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

The Patient Access Scheduler will be responsible for clerical and reception duties associated with patient scheduling and registration. The Patient Access Scheduler will handle a large volume of incoming calls and navigate between multiple systems to schedule with various departments. This person will be the first point of contact with patients and ensure their needs are met. This person will be working in a fast-paced environment where they will be expected to display strong customer service and communication skills to properly assist patients.

The successful candidate will need to be highly organized and dedicated to customer service.

Responsibilities

• Reviews and analyzes financial information from the registration system and communicates information to the patient and business office.
• Collects and enters all necessary demographic, clinical, billing and insurance information from patients or responsible parties.
• Provides on-going communication with clinical staff regarding real-time patient status.
• Provides patient education by explaining preps and patient instructions for the scheduled procedure following scheduling protocols.
• Responds to questions and concerns and directs them to appropriate location or department.
• Handles a high volume of incoming calls.
• Performs all other duties and projects as assigned.
• Informs patients of possible co-pays and deductibles needs to be paid at the time of service.
• Communicates effectively with physicians and physician staff, ancillary departments, nursing units and patients.
• Schedules patient visits and procedures for multiple hospitals and outpatient centers which involves coordinating and adhering to many departments and their clinical protocols.
• Multitasks between several different technology systems to complete functions.
• Collaborates with medical staff and their associates to optimize efficiency and effectiveness in scheduling.
• First point of contact interacting with patients over the phone.

Required Qualifications

• Ability to handle a large volume of incoming calls.
• Attention to detail.
• At least one year of call center experience.
• Ability to multi-task and navigate between multiple computer systems simultaneously.
• Strong customer service experience.
• High School Diploma or GED.

Desired Qualifications

• Experience within a hospital or medical environment assisting patients.
• Working knowledge or experience with medical terminology.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit:r1rcm.com

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Benefits

We believe in giving back to the community and offer a competitive benefits package including

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care.

• 401K with Company Match
• Comprehensive Medical, Dental, Vision & RX Coverage
• Paid Time Off, Volunteer Time & Holidays
• Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability
• Tuition Reimbursement
• Parental Leave

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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