Supervisor, Operations Jobs

Supervise, train, and evaluate staff to achieve and maintain department standards in support of division and corporate goals. Plan, organize, prioritize, and monitor workflow in the unit, research and review regulatory and operational compliance information, act as a subject matter expert to internal and external business partners.

Develop, maintain, and monitor unit standards, processes, and procedures to ensure efficient, accurate, and measurable processing

Ensure effective communications are maintained within the unit and externally. Where appropriate inform employees as to plans and progress. Conduct employee discussion sessions at regular intervals

Coordinate training to ensure all staff receives appropriate information/instruction

Monitor performance of direct reports; provide prompt and objective feedback, coaching, and counseling, including corrective action plans as appropriate; collaboratively develop individual development plans for all staff; conduct employee discussion sessions at regular intervals; conduct performance reviews

Monitor work at the unit and individual level ensuring consistent, accurate, and timely processing to meet department, regulatory, and operational compliance standards. Assign resources appropriately to ensure balanced support in all channels

Coordinate with other unit/departments/divisions to facilitate special requests, resolve escalated customer inquiries, workflow, and production issues

Ensure training and knowledge reference resources are maintained within the unit

Act as a subject matter expert for questions and issues specific to the unit workflow, processes, and procedures to internal and external business partners

Escalate trends identified at the unit, department, division, or individual level that may impact customer/client experience, performance standards, or performance guarantees at the client level

Participate in the hiring and interviewing process for open positions within the unit ensuring that the most qualified candidates are selected

Assist in the development of unit budget, and monitor unit expenses to ensure unit costs are within established levels. Seek out process improvements that result in administrative cost savings without a negative impact to the quality of service provided to customers

Learn all aspects of the unit to better support the unit and team

Job Specifications

Typically Has The Following Skills Or Abilities

Bachelor’s degree in related field or equivalent experience

Minimum of 2 years of leadership experience in a business-related environment

General knowledge of regulatory and operational compliance requirements for call handling and claim processing

Ability to communicate to all levels of the company

Excellent written and verbal communication skills

Strong organizational and project management skills

Demonstrated ability to analyze work processes and make recommendations to improve department efficiency

Demonstrated ability to understand all internal work processes and procedures and communicate those effectively to staff, department trainers, specialists, analysts, and senior management

Regularly exercises discretion and independent judgment the in performance of job duties

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity and commissions. For more information regarding VSP Vision benefits, please click here.

Salary Range

47500

98750

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.