Patient Access Manager (Us Regions)

Job Summary

The Patient Access Manager (PAM), will be responsible for supporting and maintaining patient support services that maximize access to our product for patients to whom it has been prescribed. We are currently hiring for multiple regions across the United States. The PAM will execute pre-defined strategies to address patient access needs and support the identification of access barriers through this work. The PAM will also play a customer-facing role and work closely with our Directors of National Accounts (DNAs) and the field sales team to support the needs of healthcare providers and patients as it relates to the post-prescription access to ZORYVE. The PAM will work with their leadership, Marketing, Medical, Compliance, and other colleagues to identify, design, revise, and roll out patient access materials as needed or improve existing materials. This will be a remote position located in one of multiple regions (Northwest, Midwest, Mid-South, Great Lakes, Mid-Atlantic)

Roles & Responsibilities

• Building external relationships with pharmacies, patients, healthcare providers, medical office staff, and caregivers.
• Serve as the primary point of contact for field sales regarding patient access questions/issues.
• Willingness and ability to manage virtual interactions with healthcare providers, pharmacies, and internal cross-functional partners.
• Liaise with medical offices and targeted pharmacies as necessary to educate and train on ZORYVE, ZORYVE Direct, and answer questions as appropriate to keep the patient journey on-track.
• Building internal, cross-functional relationships with Arcutis’ business units as needed, including but not limited to Marketing, Sales, Medical Affairs, Compliance, and other business units, as necessary.
• Partner with Arcutis Safety and Pharmacovigilance to report adverse events and product complaints through documented process.
• Monitor status of the prescription drug coverage process by partnering with pharmacies to triage, troubleshoot and resolve initial and ongoing issues (step-edits, prior authorizations, denials, appeals, medical exceptions, and reauthorizations.
• Review and provide oversight of the patient prescription journey.
• Collaborate on the development and maintenance of PAM training content, including messaging for field interactions.
• Execute Arcutis patient support programs, after the prescription has been written. Activities may include helping to identify and provide information to help resolve issues with payers and/or the pharmacy.
• Abide by reasonable and lawful healthcare provider confidentiality and or safety requirements, as applicable.
• Willingness and ability to travel long and short distances domestically to visit provider offices, pharmacies to attend customer meetings, industry conferences, and other regional meetings or events where customers will be present in order to answer customer questions around patient access and payer coverage. (Up to 50% travel, depending on location).
• Become familiar with and abide by Arcutis’ policies and standard operating procedures.
• Engage with Market Access team, and Regional Sales Directors (RSDs) to ensure current and accurate communication on the status of the patient journey.
• Other related functions or duties which may be assigned from time to time in Arcutis’ sole discretion.
• Report weekly changes in patient status, overall trends, successes, or roadblocks; suggest and execute appropriate, compliant action in response.

Education & Licenses and Experience

• Bachelor’s degree, with advanced degree or experience in the healthcare field required.
• 3-5 years of healthcare or pharmaceutical experience; 1-2 years of field sales, field reimbursement management, and customer facing experience.

Competencies & Skills

• Robust knowledge of pharmacy access dynamics.
• Understanding of U.S. biopharmaceutical Regulatory/Legal review process and Compliance landscape.
• Keeps current, and develops deeper and broader experience, in own functional area.
• Collaboration & Teamwork.
• Self-starter who can thrive in a competitive and fast-paced or high-pressure environment, who is able to effectively prioritize, balance multiple tasks, and work independently.
• Ability to manage a case-load independently.
• Experience working closely with field organizations, serving programs to support healthcare providers and their patients.
• Is open to and actively solicits feedback on performance and skill development needs.
• Ability to exercise good judgment and demonstration of successful working relationships with patients, healthcare providers, third party vendors, and other stakeholders.
• Strong track record of success in the pharmaceutical industry; experience in product support, and pharmacy benefits. Experience in dermatology is preferred.
• Exceptional communication skills, with the demonstrated ability to communicate effectively with diverse internal and external customers.
• Demonstrates appreciation for diversity of perspectives and approaches among peers.