Member Service Jobs

We are looking for a motivated member service representative to be the first point of contact for all membership-related questions, requests, and concerns. The member service representative's responsibilities include answering and directing phone calls, assisting with membership related issues, resolving complaints, and processing transactions.

To be successful as a member service representative you should have strong customer service skills and enjoy working with people. A top-notch member service representative should be able to deliver exceptional member service experiences and resolve inquiries and complaints in a friendly and efficient manner.

Member Service Representative Responsibilities:

• Investigating and resolving or escalating membership and payment issues.
• Providing information on membership fees, policies, processes, benefits, products, and services.
• Documenting all inquiries and maintaining accurate membership records.
• Recommending and cross-selling products and services to members and potential members.
• Answering phone calls and written questions, concerns, and complaints regarding membership.
• Assessing member eligibility and processing payments, applications, and requests.
• Actively listening to members and identifying their needs.

Member Service Representative Requirements:

• Good listening and interpersonal skills.
• Computer literate.
• High school diploma/GED.
• Sales experience beneficial.
• Strong attention to detail.
• Customer service experience required.
• Excellent communication skills, both written and verbal.