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Member Experience Supervisor Jobs

Member Experience Manager Jobs
By Fitness Formula Clubs (FFC) At Chicago, IL, United States
Management of the Customer Service, Front Desk, Cafe experience
2-5 years of previous management experience
Ensuring the experience in the Cafe is in line with our Core Values of Superior Service and cleanliness
Meet and exceed Individual and Departmental Goals as assigned by General Manager
Develop annual departmental budget with General Manager
Compile, maintain and present (as needed) weekly and monthly reports to General Manager
Member Experience Coordinator - Remote | Wfh
By Get It Recruit - Healthcare At New York, NY, United States

Are you ready to embark on a fulfilling journey where you'll make a significant impact on people's lives? Join our passionate and dynamic team as a Healthcare Member Experience Specialist and become a ...

Principal Product Manager, Member Experience
By SoFi At California, United States
7-10 years of product management experience
A blend of demonstrated business, product management, financial management and execution skills
Superior communication skills, written and verbal. Experience presenting to C-level leadership!
Acat as a coach and lead for a small team of product managers with senior/principal level talent
Experience mentoring / leading a product team or cross-functional team
Experience in a cold start business or startup environment; entrepreneurial mindset
Member Service Guide Supervisor, Outbound
By Devoted Health At , Remote $50,000 - $70,000 a year
Manage a team of Outbound Guides
Make recommendations and/or take corrective action to manage team performance as appropriate.
Advocate for your team by identifying training, tech and/or process related needs that will improve the member and/or employee experience.
Developing, reviewing, revising, and monitoring policies and procedures to ensure that all work meets all regulatory requirements and standards.
Bachelor’s Degree or equivalent customer-facing experience preferred
Solid understanding of health care claims & benefits
Supervisor, Customer Experience Jobs
By Comcast At Philadelphia, PA, United States
Career Advisor: Encourages career development with each team member through the creation and management of individual development plans.
Highly organized with the ability to effectively manage multiple priorities. Comfortable managing through ambiguity and strong critical thinking skills.
Customer Advocates: Responds to customer escalations to understand issues and offer helpful solutions in driving customer satisfaction.
Other duties and responsibilities as assigned.
Recognition: Celebrates and reinforces employee successes through recognition and promotion.
Talent Advocate: Strong competency in selecting, developing and retaining talent
Member Experience Manager - Miami
By Industrious At Miami, FL, United States
You're a leader and empathetic, structured manager for your operations associate and have empowered them to take ownership of the space
Why Are Remote Corporate Workers Having More Fun? Co-Working Spaces
You can confidently identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions to them
No member request is too big or too small for you to handle
You’re energized by people and work well in a team
Your attention to detail is something people comment on
Supervisor, Customer Experience Jobs
By CONDUENT At , Somerset, 08873
This position will supervise 15 agents, be responsible for day-to-day \operations, agent performance, along with KPI/Metrics management.
Disseminating of all processes and business updates to the team, based on client requirements in a timely manner.
Show prior experience in call center supervisor environment
Show prior experience in healthcare industry products and service processes
Show prior experience of 5 years in achieving defined metrics within a call center or operations center.
Show prior experience of 3 years in achieving defined metrics within a call center or operations .
Member Experience Specialist Jobs
By Orlando City SC At , Orlando
Computer skills required: experience with Microsoft Office (Word, Excel, PowerPoint) is preferred.
Ensure customer data and profile requirements are accurately represented in the database.
Educate season ticket members of all applicable Membership benefits, programs, and events.
Identify opportunities to add-value to Membership benefits, programs, and events.
Identify areas to improve on and off game day experience.
Survey and analysis of various reporting (attendance, game day experience, etc.)
Director Member Experience Jobs
By The Constellation Club At , Irving $80,000 a year
Experience of 3 – 5+ Years in Hospitality, Event Management, Marketing Communications, Premium Suites, or Customer Relations
Undergraduate degree. Educational concentration in hospitality management, business, sports management, communications, journalism, public relations, or recreation
New Member Management –responsible for engagement strategies and monitoring the Member Journey connects activities that drive revenue and increased spending.
Experience with creating and implementing strategies that drive revenue and Club usage.
Prior experience in leading teams or projects to successful outcomes is preferred.
Lead & supervise the Member Experience Department
Experience Supervisor Jobs
By Best Buy At San Antonio, TX, United States
Drives localized customer and employee strategies and shares trends with the Store Experience Manager.
Drives a positive customer experience by building relationships and providing solutions to their needs.
Creates and sustains positive customer and employee experiences.
Identifies opportunities in their store to improve the customer and employee experience.
One year of leadership experience
Previous experience in sales, customer service, or related field
Experience Supervisor Jobs
By Best Buy At Baton Rouge, LA, United States
Drives localized customer and employee strategies and shares trends with the Store Experience Manager.
Drives a positive customer experience by building relationships and providing solutions to their needs.
Creates and sustains positive customer and employee experiences.
Identifies opportunities in their store to improve the customer and employee experience.
One year of leadership experience
Previous experience in sales, customer service, or related field
Retail Experience Supervisor Jobs
By Best Buy At San Antonio, TX, United States
Provide positive experiences, skill development and performance management
Maintain positive customer and employee experiences
One year of leadership experience
Previous experience in sales, customer service or related fields
One year of consumer electronics industry experience
Prior experience setting retail sales goals
Member Experience Specialist Jobs
By Included Health At United States
Proficiency with technology; experience with Google apps, Apple products, and customer relationship management software a plus.
Effective time management, demonstrating high organization and attention to detail with tasks and deadlines.
Create and manage tickets, including complete, accurate, clear and concise documentation.
Enhance clinical outcomes for members and educate members on the benefits available to them.
3+ years of experience in customer service.
Demonstrated ability to critically think and solve complex situations, experience in motivational interviewing.
Retail Experience Supervisor Jobs
By Best Buy At Mansfield, TX, United States
Provide positive experiences, skill development and performance management
Maintain positive customer and employee experiences
One year of leadership experience
Previous experience in sales, customer service or related fields
One year of consumer electronics industry experience
Prior experience setting retail sales goals
Retail Experience Supervisor Jobs
By Best Buy At Southaven, MS, United States
Provide positive experiences, skill development and performance management
Maintain positive customer and employee experiences
One year of leadership experience
Previous experience in sales, customer service or related fields
One year of consumer electronics industry experience
Prior experience setting retail sales goals
Member Experience Associate - Bilingual Vietnamese A Plus!
By AAA Northern California, Nevada & Utah At San Jose, CA, United States
Education & Experience / Licenses & Certification
Benefits – Medical, Dental, Vision, wellness program and more!
Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Experience Supervisor Jobs
By Best Buy At Duluth, GA, United States
Drives localized customer and employee strategies and shares trends with the Store Experience Manager.
Drives a positive customer experience by building relationships and providing solutions to their needs.
Creates and sustains positive customer and employee experiences.
Identifies opportunities in their store to improve the customer and employee experience.
One year of leadership experience
Previous experience in sales, customer service, or related field
Supervisor Of Member Outreach
By WellBe Senior Medical At Chicago, IL, United States
Ensure the team meets its goals and objectives through effective hiring, performance management, coaching and career development
Identify, analyze and advise management on work-flow issues, performance trends and provide recommended solutions, take action
Educate and train team members regarding proper system utilization, day-to-day operations, program information, and compliance to company, state and federal requirements
Great communication skills and strong Team Player
5+years Call/Contact center background experience, minimum inbound and outbound
2-3 years in Call/Contact center supervisory experience leading agent teams of 15 or more
Member Experience Coordinator Jobs
By Common Ground Healthcare Cooperative At Brookfield, WI, United States
Project management and/or time management skills with proven ability to manage multiple tasks and priorities.
Help members understand their benefits so they utilize them more effectively
Assist the Communications Manager with various aspects of communications for members and providers including:
Information gathering, writing, proofreading, and editing communications for members and providers including newsletters and other educational initiatives
Other duties and responsibilities as assigned
Two (2) years of professional work experience required. Experience in a healthcare or health insurance setting preferred.
Customer Experience Supervisor Jobs
By Rudin At New York City Metropolitan Area, United States
• Knowledge of Microsoft Office Word, Excel and Outlook and Property Management software (e.g. Yardi or MRI)
For more information on Rudin Management and its portfolio, visit www.rudin.com.
All offered benefits are subject to the terms/conditions of the benefits plans.
*Salary may vary based on work experience, market conditions, and qualifications/training.
• Detail-oriented with organizational and analytical/problem-solving skills
• Outstanding communication skills, both written and verbal

Are you looking for a job that will allow you to use your customer service and problem-solving skills to create an exceptional experience for members? We are looking for an experienced Member Experience Supervisor to join our team and help us provide the best possible service to our members. You will be responsible for overseeing the day-to-day operations of the Member Experience team, ensuring that all members receive the highest level of service. If you are passionate about customer service and have the skills to ensure that our members have a positive experience, then this is the job for you!

Overview The Member Experience Supervisor is responsible for providing exceptional customer service to members of an organization. They are responsible for ensuring that members have a positive experience with the organization and that their needs are met. They may also be responsible for overseeing the team of Member Experience Representatives and providing guidance and support. Detailed Job Description The Member Experience Supervisor is responsible for providing exceptional customer service to members of an organization. They are responsible for ensuring that members have a positive experience with the organization and that their needs are met. They may also be responsible for overseeing the team of Member Experience Representatives and providing guidance and support. The Member Experience Supervisor will be responsible for developing and implementing customer service policies and procedures, as well as monitoring customer service performance. They will also be responsible for resolving customer complaints and providing feedback to the organization. Job Skills Required
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Ability to problem solve and think critically
• Knowledge of customer service policies and procedures
• Knowledge of customer service software
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• At least two years of customer service experience
• At least one year of supervisory experience
• Proficiency in Microsoft Office Suite
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices
Job Experience
• At least two years of customer service experience
• At least one year of supervisory experience
• Experience in developing and implementing customer service policies and procedures
• Experience in resolving customer complaints
Job Responsibilities
• Develop and implement customer service policies and procedures
• Monitor customer service performance
• Resolve customer complaints
• Provide feedback to the organization
• Train and mentor Member Experience Representatives
• Ensure members have a positive experience with the organization
• Ensure members’ needs are met