Supervisor, Brand Maintenance & Repair

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

GENERAL PURPOSE:
The Supervisor, Brand Maintenance and Repair (BMR) is an integral part of the broader Store Operations team and is responsible for leading, evaluating, and tracking in-store repair and janitorial services performed at the request of stores and field leaders. Reporting to the Sr. Manager, BMR but will frequently interact with Field Leaders and other Store and Corporate functions. The Supervisor, BMR will assist in standardizing work order management and reporting processes across repair and janitorial works.
The base range for this role is $73,500 - $110,400. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
ESSENTIAL FUNCTIONS:

• Support Store Operations projects by ensuring the brand maintenance team is aware of pilots and initiatives that impact the team.
• Owns and maintains all repairs and janitorial team process documentation and partners with cross functional team members to ensure annual updates are completed.
• Support the Sr. Manager, Brand Maintenance and Repair with ad-hoc projects
• Creates and maintains all Repair team documents posted on The Bridge. Partners with the Communications team to ensure timely updates.
• Creates, reviews, assign, and track work orders for all repair and janitorial services through ServiceChannel, pdSitelink. and shared email inboxes. Helps solicit quotes ahead of projects
• Serves as lead interface with vendors and stores for questions about scheduling, scope of work and work order status.
• Partners with vendors and Ross team management to conduct monthly, quarterly business reviews. Lead vendor meetings, compile reports and track actions.
• Trains new team members in repairs and janitorial team processes and facilitates finance and special project training as appropriate.

COMPETENCIES:

• Organizational Agility
• Manages Conflict
• Plans, Aligns & Prioritizes
• Business Acumen
• Leading by Example
• Ensures Accountability & Execution
• Collaboration
• Communicates Effectively

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• A detail-oriented approach - must pay close attention to the details and have the drive to get things right.
• High comfort level working in ambiguous, rapidly changing environments and ability to manage multiple tasks simultaneously.
• Trustworthy with confidential financial information.
• Excellent communication skills. Ability to effectively interact with business partners autonomously and with confidence.
• Advanced user of Microsoft Excel (vlookups, pivot tables, etc.) required. Must be proficient with Microsoft Word and PowerPoint.
• Bachelor's degree preferred with 4+ years of experience, ideally in a project management role.
• Strong analytical ability - must be able to synthesize data, check for errors, and reconcile own work. Must also be able to design analyses to answer specific questions.

PHYSICAL REQUIREMENTS/ADA:

• This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. This position requires the ability to use a computer, work as part of a team, and the ability to communicate with team members and others. However, this role can perform duties effectively using a combination of in-office and remote work. #LI-Hybrid
• Job requires ability to work in an office environment, primarily on a computer.
• Vision requirements: Ability to see information in print and/or electronically.
• Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
• Consistent timeliness and regular attendance.

SUPERVISORY RESPONSIBILITIES:
Project Coordinators
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.