Staffing Coordinator - Home Health

Overview
Aveanna Healthcare is growing!!
We are seeking a Staffing Coordinator/ Client Services Coordinator to join our dynamic team in Santa Clarita, CA.
$24.00/HR + Monthly Incentive Eligibility
The Client Services Coordinator is responsible for hiring qualified caregivers that meet patient needs, but are also a good fit for the company. The position requires searching for, interviewing, researching, hiring, onboarding and scheduling of new staff members. Tasks also include working with branch location staff to determine staffing needs, developing and implementing improvements to the process of recruiting candidates and ensuring their location staffing levels are steady and sufficient.
Recruiting
Essential Job Functions

• Responds to all new candidates immediately upon return contact
• Schedules all qualified applicants for next available Assessment Center during first conversation with candidate when possible
• Direct mails one hundred (100) pieces of correspondence to potential applicants each week
• Calls through both the list of active caregivers not billing hours and the list of previous employees each week, makes a minimum of twenty-five (25) calls per week
• Creates and responds immediately to daily e-mail alerts from Indeed, Zip Recruiter, Craigslist, CareerBuilder and other sources; contacts potential candidates via email, phone and/or texts same day, multiple attempts (morning, lunch, end of day)
• Tracks new candidates via Excel and sends daily report to Director and other required individuals
• Checks recruiting system for new applicants each morning and every two hours throughout day; e-mails and calls all qualified candidates same day; documents and maintains applicant information in recruiting system including status changes
• Makes additional contact attempts to all previous active candidates that have not been reached to date
• Reviews overtime weekly and recruits accordingly

Staffing/Scheduling

• Participates in marketing and development activities for clients, referral sources, and community outreach
• Maintains accurate system for tracking staff availability and staffing assignments
• Informs families of unexpected schedule changes and/or unstaffed shifts as soon as they occur
• Works with field staff and families to accommodate the best staffing match for the client
• Participates in the on-boarding process as appropriate
• Maintains accurate client and employee information including demographics and preferences
• Maintains active involvement with issues of cost containment, effectively utilizing staff within guidelines
• Collaborates with the Clinical Managers/Supervisors to addresses employee call-outs, tardiness and other personnel issues
• Manages the staffing needs of the client as ordered by the physician
• Demonstrates knowledge and adherence to Aveanna policies and procedures
• Communicates staffing needs to the Director and/or Sourcing Partner
• Builds strong relationships with families, staff and referral sources
• Assists with human resources, payroll and other administrative duties as assigned
• Participates in the QI process as appropriate
• Utilizes reports and collaborates with the Clinical Managers/Supervisors to ensure that field staff is appropriately credentialed
• Creates, updates and distributes client schedules in a timely manner

Requirements

• High school diploma or GED
• Proficient Microsoft Office skills
• Proficient typing skills
• Must be able to work after hours on-call schedule
• One or two years in recruiting or scheduling capacity

Preferences

• One year of home care experience highly preferred
• Bachelor’s Degree
• Bilingual a plus
• One or two years of pediatric/neonatal experience preferred

Other Skills/Abilities

• Ability to multi-task
• Effective problem-solving and conflict resolution skills
• Must be able to adhere to confidentiality standards and professional boundaries at all times
• Excellent organization and communication skills
• Attention to detail
• Leadership skills
• Quick-thinking and astute decision making skills
• Time Management
• Ability to remain calm and professional in stressful situations

Physical Requirements

• Occasional lifting, carrying, pushing and pulling of 25 pounds
• Must be able to speak, write, read and understand English
• Must have visual and hearing acuity
• Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting

Environment

• Performs duties in an office environment with occasional field visits during agency operating hours
• Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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