Bilingual Behavioral Health Concierge- Evernorth Health Services - Onsite Anaheim, California

Mental Health Concierge for Disney
Job Duties:

• Access and complete needs assessment with customers who have complex medical and psychiatric conditions.
• Will be the primary point of contact and deployment (when onsite) for critical incident occurrence. Will work directly with Disney Human Resources and Employee Relations teams.
• Culturally trained on Disney organizational, Cast Member and Employee roles and responsibilities, benefits, programs and inventory of resources.
• Collaborate with Matrix Partners to obtain necessary information in order to provide the most appropriate resources.
• Co-create and execute on engagement campaigns/promotion in collaboration with broader
• Provides onsite, virtual and in-person navigation to emotional well-being resources, including EAP referrals, appointment setting assistance, provider searches, work/life programs, Health Coaching, Case Management, Behavioral Case Management, etc.

Evernorth/Cigna

• Ensures the appropriate next steps are put in place for referrals into medical, pharmacy or behavioral coaching programs, in addition to any alignment with a behavioral provider
• Provides follow-up to all Cast Member connections that take place.
• Identify and address SDOH needs such as food, housing medication, and transportation.
• Mental Health Concierge is available to all team members, for consultation.
• Provide on-call support during scheduled hours, to be available via email, text, and phone.
• Works onsite and can contribute in team meetings.
• Works closely with Cast Members and Employees to ensure they have the support system they need to recover from their specific need, illness or injury.
• Consults with MD, Clinical Supervisor, Lead Clinician, or assigned mentor in all cases when needed.
• Facilitates and leads manager and employee mental health trainings.
• Assist Cast Members with connecting to community resources identified to meet their needs.
• Leverage identification models (algorithms) and pharmacy triggers where available to support the differentiated engagement of cast members and engage higher risk cast-members proactively
• Open to suggesting and implementing improvements and enhancements to Mental Health Concierge role and responsibilities.
• Reviews cases based on PHQ and/or GAD score, with a focus on Disney’s internal partners

present for consultation.

• Takes initiative for continued professional development.
• Complies with all Evernorth Behavioral Health, policies and Standard Operating Procedures.
• Attends all required trainings.
• Performs additional tasks/projects as needed, requested or assigned.

This individual will work closely with the Disney Account Team, Health Coaches, Case Managers, Onsite EAP providers, Behavioral UM and CM teams to align on cases and hand off appropriately as needed.
Qualifications:

• Current unrestricted independent licensure in a behavioral health field or a medical field in the state of Florida, with experience in a psychiatric setting (LCSW, LMFT, LPC, LPCC, LMHC, Licensed Psychologist or RN)
• 3 - 5 years post-license mental health experience preferred
• Ability to adapt, to change, and problem solve
• Strong time management and organization skills with an ability to set priorities in a fast paced environment
• Bilingual in Spanish
• Knowledge of managed care preferred
• Certified in Mental Health First Aid preferred
• Excellent communication and interpersonal skills with a focus on customer service
• Ability to utilize and navigate multiple technology systems
• Knowledge and experience in accessing community resources in order to help customers with basic needs.
• Effective conflict management and negotiation skills

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 62,400 - 104,000 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.