Home Care Scheduler - Fortuna

JOB SUMMARY: Under the supervision of the Home Care Manager, coordinates and oversees PACE services provided in participant homes including scheduling contracted providers and employee CarePartners,.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Effectively collaborates with staff, peers, and contractors to meet PACE goals and further success.
• Acts in a manner consistent with agency values.
• Completes documentation accurately and in a timely manner.
• Consistently meets or exceeds quality assessment and performance improvement targets.
• Maintains live scheduling calendar for Home Care services.
• Receives and responds to telephone calls from Home Care vendors and CarePartners; directs to Home Care Manager as needed.
• Continually seeks better ways for delivering services and communicating with participants.
• Demonstrates respect for and promotes participant rights, including dignity, self-determination, access to care, confidentiality, and independence.
• Communicates effectively with participants, family members, caregivers, staff, and visitors.
• Monitors personal safety and attends to good body mechanics. Ensures infection- and exposure-control and is prepared in case of emergency.
• Complies with all policy and procedures.
• Complies with safety policies and procedures, identifying and immediately reporting any potential or actual unsafe acts or conditions. Takes necessary measures to ensure a safe environment for oneself, co-workers, contractors, participants, visitors, and others.
• Assists home care team in monitoring Home Care hours and duties as provided by the participant’s Plan of Care.
• Other duties as assigned.
• Demonstrates proficiency in delivering age-specific care.
• Participates in on-call coverage in conjunction with the Home Care team.
• Reports significant participant condition changes to Home Care Manager.
• Assists Center Manager and Home Care Manager in coordinating and scheduling contractor and employee trainings.
• Schedules/reschedules in-home CarePartner assignments.
• Follows agency policies for incident reports, grievances and appeals.
• Maintains master list of all participants and the current authorized in-home care hours.

EDUCATION &/or EXPERIENCE:

• One (1) year working with a frail or elderly population preferred.
• High school diploma or GED required.

LICENSES OR CERTIFICATES:

• None required.

PRE-SCREENING REQUIREMENTS:

• Pre-employment physical and PPD skin test.
• COVID-19 and Influenza (flu) vaccines preferred.
• Requires clearance of a DOJ and FBI criminal history background check

JOB SKILLS:

• Ability to work independently and with minimal supervision.
• Excellent interpersonal interactions that result in team building and contribute to effective work relationships, successful negotiation, and conflict resolution. Demonstrates effective social interaction with co-workers, management, participants, and community contacts.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and relevant computer programs and software (e.g. electronic health record software). Basic knowledge of web-based applications such as timekeeping, training, and email programs.
• Ability to work in a constantly changing environment with individuals of various backgrounds and abilities.
• Ability to communicate verbally and written form in a friendly, courteous, and professional manner.
• Customer service skills necessary to work and communicate with diverse populations, and to interact and maintain relationships with program stakeholders in a friendly, courteous and professional manner.
• Highly organized and able to multi-task.
• Ability to collect data, identify pertinent information, and prepare reports and presentations.
• Maintains a positive attitude and balance in relationships with others in complex interpersonal situations.
• Maintains excellent attendance and punctuality records.

PHYSICAL REQUIREMENTS:

• Hand and arm strength sufficient to operate a keyboard for several hours each day.
• Ability to sit at a desk and interact with a computer screen for extended periods of time.
• Physical abilities sufficient to move between different staff work areas, communicate with staff and the public, operate a computer, produce reports, talk on the telephone, and travel to other Agency worksites.

ANALYSIS OF PHYSICAL DEMANDS:

Key (Based on typical week): N=Never; R=Rarely (Less than 1 hour per week); O-Occasional (1%-33% of time); F=Frequent (34%-66% of time); C=Constant (over 66% of time)

The above statements are intended to describe the general nature of work performed. They are not to be considered an exhaustive list of all job tasks performed. The agency reserves the right to change job descriptions, work hours or work sites as required by the program.

The Humboldt Senior Resource Center is a private, non-profit, multi-purpose senior center providing a continuum of social and health related services. The agency currently holds contracts with the California Department of Aging and Area One Agency on Aging.

The Humboldt Senior Resource Center is an equal opportunity employer. We will not unlawfully discriminate against qualified applicants or employees with respect to any terms or conditions of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, medical condition, pregnancy, breastfeeding, gender identity, marital status, citizenship status, military or veteran status, genetic information, or other basis protected by applicable federal or state law.