Staff Analyst, Health – Product Designer

Salary: $6806.73 - $9820.80 Monthly

If hired for this position, you will be required to provide proof that you are fully vaccinated for COVID-19 prior to your start date, or have a valid religious or medical reason qualifying you for an exemption (that may or may not require accommodation)

BACKGROUND

The Los Angeles County Department of Health Services (DHS) is the second largest municipal health care system in the USA. DHS is an integrated health care system, operating 26 health care centers, 4 acute care hospitals, a range of community programs, and providing health care to people in LA County’s juvenile justice and jail systems. Across the network of DHS’ directly operated clinical sites, and through partnerships with community-based clinics and programs, DHS cares for approximately 800,000 unique individuals each year, employs over 22,000 staff members, and operates an annual budget of $5 billion.

Housing for Health (HFH) is a program office within DHS Health Services Administration. HFH was created in 2013 to address the unique needs and challenges faced by vulnerable people experiencing homelessness to flexibly fund support in obtaining and maintaining housing with dignity. HFH is a key stakeholder and supporter of the Los Angeles County Homeless Initiative recommendations to address and combat homelessness in all communities across Los Angeles County. The HFH Housing and Services Team (also referred to as Permanent Supportive Housing) works in partnership with contracted agencies to permanently house people and provide non-time limited services to housed and unhoused individuals who are experiencing or are at risk of experiencing homelessness. Our organization follows a hybrid work structure where employees work both remotely and from the office, as needed.

POSITION SUMMARY

Staff Analysts in the DHS HFH Housing and Services Team serve as Team leads and have experience and knowledge in supportive housing, programs and services tailored to people impacted by homelessness, develop solutions, provide relevant technical assistance/training, and are flexible and adaptable to changes that may be needed to meet the needs of people impacted by homelessness. This position is responsible for helping lead the planning, directing, implementing, and monitoring of the effectiveness of Countywide Intensive Case Management Services (ICMS) provided in supportive housing projects and homeless initiatives for clients who have complex health and/or behavioral health conditions, high utilizers of public services, and other vulnerable populations.

The Staff Analyst for this employment opportunity will be assigned to the following unit within the HFH Housing and Services Team: Performance Improvement. The Performance Improvement (PI) Team is responsible for quality assurance, data monitoring, technical assistance provision for improved services and documentation, and fiscal management. Key activities under the PI Team include, but are not limited to: tracking contractor documentation, analyzing data sets, developing visual aids, providing technical assistance, piloting new approaches, data reconciliation projects, developing data reports, issuing formal notifications, joining meetings as subject matter experts, screening Medi-Cal eligibility, and managing program expenditures.

ESSENTIAL FUNCTIONS

• Monitors data quality and completeness, and implements data improvement procedures, as needed.
• Conducts contract monitoring activities including annual administrative and programmatic file reviews.
• Other duties as assigned.
• Assists with requests for approvals for tenancy support services.
• Assists in the design and implementation and day-to-day operations of projects, and prepares project reports including service utilization, performance data, and program outcomes.
• Assists in developing policies and procedures, setting programmatic benchmarks, collecting and analyzing process and outcomes data, and monitoring quality of services.
• Provides technical assistance and training to project partners and develops, recommends, and implements program modifications.
• Provides regular programmatic updates to oversight committees, other participating departments, partner agencies, contracted service providers, and stakeholder groups.
• Assists in evaluating the overall success of assigned projects and reports findings to project partners and stakeholders.
• Assists in coordination and collaboration with all project partners (e.g., participating departments, partner agencies, contracted service providers, stakeholder groups) to ensure all elements of the projects operate in the most efficient and effective manner.

DESIRABLE QUALIFICATIONS

One (1) year of highly responsible and complex administrative experience working in (A) a program that provides housing and support services to clients who are experiencing homeless or who are at risk for homelessness; - OR - (B) a strong portfolio of successful Product Design and other technical projects.

Highly desired skills include:

• User research
• Visual communication
• Marketing strategy
• Time management
• Design Thinking
• Empathy
• Receptive to feedback
• Strong writing skills
• Familiarity with information architecture
• Creating useful products
• Roadmapping
• Background in project management and research
• Attention to detail
• Process analysis
• Ensuring a positive user experience while also meeting business goals
• Analytical mind with a business acumen
• Excellent communication skills
• Designing and testing potential solutions
• Evaluating success
• Developing intuitive and interactive guidance
• Problem-solving aptitude

Additional Education/Experience

• A Bachelor's* degree or higher from an accredited** college or university in Public Health, Public Administration, Business Administration, Social Work, Community Development, Data Science, Psychology, Design, Marketing, or a closely related field.

Certificates/Licenses/Clearances

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Successful clearing through the Live Scan and the Health Clearance process with the County of Los Angeles.

Other Skills, Knowledge, and Abilities

• Ability to work in a very diverse environment and with diverse individuals;
• Ability to make recommendations to improve processes, policies, etc.
• Ability to work collaboratively within a project team and/or independently;
• Ability to communicate with all levels of personnel, e.g., written, verbal, in a professional and concise/clear manner;
• Ability to multi-task and set workload priorities for time sensitive projects/tasks.
• Ability to be flexible in meeting changing tasks and timelines in a fast-paced work environment;
• Must be dependable and reliable.
• Proficiency in using an array of Adobe XD, Microsoft Office Suite software programs such as Excel, PowerPoint, Word, Access, One Note, Outlook, SharePoint, Teams, etc.

PHYSICAL DEMANDS

Stand Frequently

Walk Frequently

Sit Frequently

Handling / Fingering Occasionally

Reach Outward Occasionally

Reach Above Shoulder Occasionally

Climb, Crawl, Kneel, Bend Occasionally

Lift / Carry Occasionally - Up to 15 lbs.

Push/Pull Occasionally - Up to 15 lbs.

See Constantly

Taste/ Smell Not Applicable

Not Applicable Not required for essential functions

Occasionally (0 - 2 hrs/day)

Frequently (2 - 5 hrs/day)

Constantly (5+ hrs/day)

WORK ENVIRONMENT

General Office Setting, Indoors Temperature Controlled

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.