Sr. Operations Innovation Analyst

The Innovation team within CCB Operations is in place to solve real problems by bringing the most compelling emerging technologies into our organization. We do this through a process of discovery, proofs of technology, and end user pilots. Our goal is to unlock acceleration, value, and best-in-class experiences that position our 30K+ global Operations colleagues to deliver superior services to our employees and our customers.

We are seeking a Sr. Ops Innovation Analyst to support delivering the next generation solutions for CCB Operations.

This role helps us understand what is happening across the external environment, conducts due diligence on companies or technology we have interest in, assembles competitive intelligence on trends potentially impacting how we do business, and is instrumental in articulating the value proposition of a technology or company. You will also play a fundamental role in managing updates on team initiatives and support organizing innovation communications (including website), events and sessions.

Key Responsibilities

• Manage regular reporting on initiatives to business partners and executive management
• Help drive our communication and engagement strategy within Operations and the firm by supporting events, forums and information sharing sessions
• Work with functional partners - Technology, Risk, Controls, Legal, Compliance, Third-Party Oversight, Sourcing, etc. - to understand required process steps for initiatives
• Conduct research, data analysis, competitive intelligence, and prepare relevant insights to inform the innovation strategy team, product owners and leadership teams across the organization
• Articulate emerging tech strategies and complex information into executive-level presentations
• Manage updates to Innovation website and idea submission prioritization
• Engage with third-party technology providers to understand their offerings and execute NDA's as needed

Required Qualifications, Skills And Capabilities

• Excellent interpersonal and collaboration skills across functions and all levels (senior executives and peers)
• MS Word, Excel, PowerPoint and SharePoint proficiency required; HTML and Tableau experience a plus
• Emerging end-to-end generalist problem solving skills (problem definition, quantitative and qualitative analysis, analyzing data, interpreting industry research)
• Bachelor's degree and 3+ years of relevant experience in Financial Services product, marketing, research, customer experience or technology
• Strong communication skills (both written and visual); ability to create compelling presentations that summarize a tech landscape, product attributes, story, strategy, etcetera
• Deep sense of intellectual curiosity that drives constant learning about new technologies and solutions

Preferred Qualifications

• Experience in an agile environment or willingness to complete agile training, to assist in crafting user stories and journeys to translate the business objectives for supporting our tech team
• Team player with ability to build strong cross-business and cross-functional relationships
• Self-motivated individual that demonstrates initiative with proven flexibility, adaptability, and reliability with minimal supervision
• Comfort with ambiguity; flexibility to take on new roles and responsibilities as initiatives evolve

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

Jersey City,NJ $85,500.00 - $123,000.00 / year