Operations And Innovation Director

Company Details

Berkley Aspire is passionate about making excess and surplus lines business easy to transact. We differentiate ourselves by continually innovating to bring market-leading technology and services to our agents and their clients. From direct bill with installments, to not requiring renewal applications for 80% of our small business policies, we focus on making it easy, expeditious, and efficient for agents and consumers.

Berkley Aspire writes from small, minimum premium, policies to accounts over six figures. We offer General Liability, Property, Inland Marine and Umbrella policies through Berkley appointed agencies in 49 states.

Responsibilities

The operations leader will drive operations, innovation, and process improvement across all regions. The individual selected for this position will work closely with all areas of the company to interpret business processes and identify control points needed to ensure compliance with company-wide compliance programs and contributes to the successful achievement of business objectives. This includes, but is not limited to, Enterprise Risk Management, Business Continuity Planning, and Emergency Response programs. In addition, this individual will manage and coordinate office operations for all Berkley Aspire offices. Contributes to the successful achievement of business objectives through development and execution of efficient and effective business processes. Oversee the operations for three primary regional offices. Drives change management implementation.

Specific Duties

• Review, define, and manage process workflows, policies, and procedures
• Responsible for adhering to reporting and recordkeeping requirements
• Plans, directs and executes the company’s vision by ensuring best practices are established, shared and utilized. Recommends refining existing operations to ensure consistent and coordinated outcomes. Ensures that continuous improvement processes are executed to support the achievement of business results and most importantly continued efficiency improvements and expense reductions. Indirect leadership of cross functional teams.
• Recommend and execute procedural changes to improve overall office effectiveness
• Responsible for the execution of the company’s Enterprise Risk Management review
• Develops and maintains relationships with other Berkley operating units to capitalize on operation opportunities and efficiencies.
• Communicate and respond to internal and external customer issues
• Management planning, deployment and communications for innovative and new ideas.
• Leads business operations through all stages; research, development and deployment for all Operation functions. Leads the development and deployment of vendor tools. Leads the change
• Responsible for the review, updating, and testing of our Business Continuity Plan
• Fosters a positive environment by modeling cultural expectations. Attracts, coaches and develops talent.
• Works in conjunction with the innovation team to execute and implement new ideas into the workplace and marketplace. Will be the key leader in the change management process, from planning, developing, to execution and roll out.
• Demonstrates successful collaboration with operations teams and other Berkley operational wins. Serves as liaison to facilities units, providing feedback and support as needed.
• Develop self, and maintain knowledge in relevant field at all times
• Exercise administrative judgment and assume responsibility for executive decisions
• Monitor performance according to agreed standards and take necessary action to communicate/advise/assist in performance management

Qualifications

• Marketing intelligence experience and application
• Comprehensive knowledge and understanding of small and middle market insurance products and coverages
• Able to consistently demonstrate commitment to company values and guiding principle
• Ability to work outside normal work schedule to fulfill responsibilities
• Works effectively with all levels and can easily build new relationships
• Four-year college degree or equivalent experience in business administration, finance, accounting or related field
• Skilled at setting priorities and meeting deadlines
• Strong Business Acumen
• Detail oriented with strong organizational skills and ability to manage multiple, competing priorities effectively
• Strong analytical and problem-solving skills
• Excellent oral and written communications skills
• Excellent verbal and written communication skills, including presentation skills
• Ability to travel on an occasional basis
• Must be action oriented and have strong drive for results
• Demonstrated critical thinking, problem analysis, and problem resolution skills at both a strategic and functional level
• Proficient in standard office software products, including but not limited to Microsoft Office applications (Word, Excel, PowerPoint)
• At least 5-10 years relevant experience in insurance industry
• Demonstrated leadership skills and ability to indirectly lead people and influence others to achieve results
• Ability to thrive in a fast paced, constantly changing environment
• Must be able to demonstrate excellent interpersonal skills
• Proficient with Microsoft Word, Excel and Outlook
• Knowledge and experience with SOX compliance, business continuity and operations

Additional Company Details

The Company is an equal employment opportunity employer.

We do not accept any unsolicited resumes from external recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Additional Requirements

Must be fully vaccinated and remain fully vaccinated against COVID-19. *, unless prohibited by law.

• Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.