Sr. Manager, Membership & Process Improvement

Job Number: 5254

Position Title: Sr. Manager, Membership & Process Improvement

External Description

Alignment Healthcare was founded with a mission to revolutionize health care with a serving heart culture. Through its unique integrated care delivery models, deep physician partnerships and use of proprietary technologies, Alignment is committed to transforming health care one person at a time.

By becoming a part of the Alignment Healthcare team, you will provide members with the quality of care they truly need and deserve. We believe that great work comes from people who are inspired to be their best. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment community.

Position Summary

The Sr. Manager, Membership & Process Improvement, will be responsible for providing an objective assessment to how well Membership programs are running and will create action plans to refine all aspects that are needed to make business processes easier, faster, more affordable, and of better quality. Additionally, they will be responsible for membership engagement, retention, and acquisition by developing, implementing, and managing Alignment Health programs designed to demonstrate value for all types of membership.

General Duties/Responsibilities (May Include But Are Not Limited To)

• Makes hiring and training decisions for the team.
• Develops strategies for data collection to assist other business units in the development and delivery of content.
• Runs and reviews reports to ensure current policies, procedures, and processes are adding value to the organization.
• Reports to senior leadership on processes and programs that can be refined, and presents return on investment information.
• Serves as the membership database subject matter expert by evaluating current data, determining membership related information needed across the organization.
• Explores opportunities to improve capacity, utilization, and drive superior customer service support. Offers innovative solutions to issues that impact our employees and customers.
• Improves performance by raising efficiency and exploring new technologies and process improvements.
• Develops resources, creates a communication plan to encourage engagement from members.
• Manages and implements engagement activities for current and future communities.
• Handles escalated and complex customer inquiries/concerns.
• Identifies opportunities and executes changes to develop a consistent, scalable service model, which is a sustainable completive advantage.
• Creates and implements strategies to improve the member experience.
• Identifies potential new members based on behavior/current engagement.
• Utilizes communities to identify new audiences.
• Develops, implements, and manages member benefits portfolios.

Supervisory Responsibilities

• Responsible for managing, hiring, training, and leading the membership and process improvement teams.

Minimum Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Experience

• Self-starter with an energetic personality, comfortable working alone or with a team.
• Five or more years of membership engagement experience
• Excellent knowledge of marketing concepts, practices, and tactics.

Education/Licensure

• Bachelor’s Degree in Communications, Marketing, or related field

Other

• Strong written, verbal, and digital communication skills.
• Ability to manage cross-functional teams and workflows
• Creative person who can think outside the box.
• Demonstrated experience with project management

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical Functions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affirmative Action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran.

If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact [email protected].

City: Orange

State: California

Location City: Orange

Location State: California

Community / Marketing Title: Sr. Manager, Membership & Process Improvement

Company Profile

Alignment Health was founded with a mission to revolutionize health care with a serving heart culture. Through its unique integrated care delivery models, deep physician partnerships and use of proprietary technologies, Alignment is committed to transforming health care one person at a time.

By becoming a part of the Alignment Health team, you will provide members with the quality of care they truly need and deserve. We believe that great work comes from people who are inspired to be their best. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment community.

EEO Employer Verbiage

Alignment requires all new hires to follow local and/or state requirements regarding the COVID-19 vaccine and booster. If applicable, proof of vaccination and booster will be required as a condition of employment subject to legal exemptions. This policy, which Alignment reserves the right to modify, is part of Alignment’s ongoing efforts to ensure the safety and well-being of its staff and community and to support public health efforts.

Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affirmative Action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran.

If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact [email protected].

• DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email [email protected].