Sr. Director P&O, Field Experience

The Sr. Director People & Organization (P&O), Field Experience serves as the communication conduit between the field and all P&O Departments, representing the voice of the field and working collaboratively to design people strategies and holistic programs/solutions cross-functionally. You will be an integrated member of the field Sr. Operations Leadership team, responsible for communicating and implementing people initiatives and signature processes in the field in partnership with Sr. Field Leaders, P&O Centers of Excellence (COEs) and Corporate Affairs.

As many people programs and solutions are being implemented for the first time, this person must thrive under highly ambiguous and change environments. You must be a natural innovator with an entrepreneurial mindset that enjoys building things from scratch ensuring a “Fit-for-Veterinary Services” approach balanced with a focus on simplified communication, change management and continuous improvement.

Essential Responsibility

• Partners with field leaders and P&O COEs designing “Fit-for-Veterinary Services” programs/solutions and implementing those programs/solutions in the field. Represents the voice of the field in all P&O initiatives forums (Talent Management Programs, Leadership Development, Total Rewards, Culture, EVP, HRIS, etc.).
• Supports, trains, and coaches business leaders on the execution of P&O initiatives and signature processes (e.g., performance management programs, succession planning, engagement, etc.). Collaborate with COEs and Corporate Affairs to build a simple and effective communication and change management plan.
• Provides direct feedback, coaching, and ongoing consultation to operational leaders regarding organizational design (i.e., clarity and consistency across the organization, maximize leadership excellence, processes, and ways of working, ensure we have the right staff to support the development and engagement of our Associates in the hospitals, ensure the organizational design offers career pathing, workforce planning, etc.).
• Solicits and shares input from business partners and leaders to create targeted people programs/solutions that further enhance associate and organizational effectiveness.
• Fulfill other related duties as assigned.
• Works with field leaders to establish long term vision, road map, people strategies and tactics to deliver best in class P&O programs/solutions to VCA Field Associates.
• Provides day-to-day guidance to leaders on above listed programs and career development. Invests time getting to know field leaders and builds relationships to assess individual performance, strengths, developmental opportunities, career aspirations and potential. Partners with Sr. Leaders to develop people strategies and career development plans.
• Analyzes P&O trends and metrics in partnership with the Field Leadership group to develop programs/solutions, and programs that enable delivery on the Objectives Goals Strategies and Measures (OGSM) priorities, including but not limited to, hiring, engagement & retention, Ease of Care, development, etc.
• Ensures that clear, repeatable routines are established for deployment of initiatives into the field based on size, scope and type – with a strong focus on change management and continuous improvement and a “people first mindset.”

Preferred Skills and Qualifications

• Bachelor’s diploma or equivalent.
• Strong collaboration skills and ability to influence without authority.
• Experience and expertise in change management, project management and continuous improvement with a strong focus on detail on follow through.
• Understanding of business processes and an ability to influence business leaders to bring innovation and transformation to the organization beyond P&O.
• Experience in service, retail or hospitality businesses (multi-unit and people services businesses), preferred.
• Ability to plan and organize quickly with a combined focus on customer delivery and informing.
• 10+ years’ experience in HR Generalist role or related with business experience showing increasing responsibility. Candidates with equivalent operational experience with a track record of strong people outcomes also considered.
• Ability to leverage knowledge in areas of talent management, talent acquisition, learning and development, associate engagement, total rewards, and organizational design and development.
• Ability to quickly build partnerships across multiple levels of the organization.

This is a remote position, but the ideal candidate will need to travel up to 75% of the time.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

VCA is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant or associate will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.

Additional Information

VCA Animal Hospitals offers a competitive compensation and benefits package including: Medical/Dental/Vision insurance, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training.

[Required for CA, NY, WA, CO only]: Compensation is negotiable based on education, experience, and other relevant credentials. The US base salary range for this full-time position is $159,500.00 - $215,000.00. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only.