Data Scientist - Customer Experience

Invitae (NYSE: NVTA) is a leading medical genetics company trusted by millions of patients and their providers to deliver timely genetic information using digital technology. We aim to provide accurate and actionable answers to strengthen medical decision-making for individuals and their families. Invitae's genetics experts apply a rigorous approach to data and research, serving as the foundation of their mission to bring comprehensive genetic information into mainstream medicine to improve healthcare for billions of people.
Invitae envisions a world in which genomic sequencing routinely informs lifelong healthcare decisions. We are committed to enabling the utilization of genomic data in order to improve health, catalyze scientific and medical research, and contribute to improved outcomes for everyone. Invitae is an open, title-free company that operates as a meritocracy. We focus intently on our ability to deliver reliable solutions that contribute to improving people's lives. We have excellent benefits.
Experience Platform
The customer experience team works cross-functionally to help achieve Invitae’s mission. We are responsible for the full product cycle from strategy to execution, and iteration to experimentation. We are highly cross-functional, working closely with our designers, engineers, data scientists, founders, operations, and genetic counselors.
As a Data Scientist for the customer experience team at Invitae, you’ll turn data into insights and get a deep understanding of customers and patients to impact our strategy and direction. You will study user behavior, strategic initiatives, markets, content, and new features and bring data and insights into every decision we make. Above all, your work will directly impact the lives of patients around the world.
Why Invitae?
#1 -- You will change patients’ lives on a daily basis.
#2 -- You will have the scale to impact millions.
#3 -- We are on the cutting edge of medicine.
What You Will Do

• Help define product and business success metrics by collaborating with product, engineering, design, and marketing teams to ensure correct data tracking instrumentation for measurement
• Perform analyses on large sets of data to extract actionable insights that will help drive decisions across the business and understand how our customers use our products.
• Serve as data steward of Invitae’s web events, including maintaining data quality of customer and web interactions and guiding best practices for managing web events data
• Communicate data-driven insights and recommendations to key stakeholders
• Design customer-facing experiments (A/B tests) and turn the results into actionable outcomes

What You Bring

• You love to investigate behavioral data (preferably in the domain of online interactions) to get more objective, definitive answers to questions of “why”
• You are a data evangelist who wants to scalably distribute learnings and amplify business impact by helping the team (and company at large) make smarter decisions.
• You have solid experience with research principles, experimental design, and current best practices for mixing qualitative and quantitative methodologies
• You have data chops: Advanced SQL skills and experience with large-scale relational databases. You also have deep knowledge of R or Python for data cleaning, statistical modeling, data analysis, and data visualization
• Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience. Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities.
• You have at least 3+ years of experience in a similar data scientist role and a degree in a quantitative discipline (computer science, statistics, economics, quantitative social science, etc.)

Nice-to-haves

• Domain knowledge in clinical genetics
• Experience working in healthcare and/or tech sector
• Experience with Snowflake
• Experience with a BI tool such as Tableau
• Experience with a variety of research tools (Qualtrics, Optimizely, Google Optimize, etc.)
• Experience with common web analytics tools (Google Analytics, Amplitude, Mixpanel, etc.)

This salary range is an estimate, and the actual salary may vary based on a wide range of factors, including your skills, qualifications, experience and location. This position is eligible for benefits including but not limited to medical, dental, vision, life insurance, disability coverage, flexible paid time off, Spring Health, Carrot Fertility, participation in a 401k with company match, ESPP, and many other additional voluntary benefits. Invitae also offers generous paid leave programs so you can spend time with your new child, recover from your own illness or care for a sick family member.
USA National Pay Range
$88,000—$110,000 USD
Please apply even if you don’t meet all of the “What you bring” requirements noted. It’s rare that someone checks every single item, it’s ok, we encourage you to apply anyways.
Join us!
At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
We truly believe a diverse workplace is crucial to our company's success and to better serve our diverse patients. Your input is especially valuable. We’d greatly appreciate it if you can take a quick moment to make your selection(s) below. Submissions will be anonymous.
You can find a detailed explanation of our privacy practices here.