Sr. Customer Success Manager, Strategic Accounts

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.

We are seeking an experienced Sr. Customer Success Manager (CSM) who will serve as the primary point of contact for Amplify’s largest district partners, ensuring they have an outstanding customer experience post-sales and throughout their multi-year implementation. The Sr. CSM is responsible for proactively managing the district relationship across various district departments, leading all aspects of the customer lifecycle from onboarding to providing ongoing support to guarantee they are getting the most out of their Amplify programs, as well as serving as a liaison and customer advocate. The Sr. CSM will manage the customer’s student achievement goals and work collaboratively across the organization to ensure those goals are met. As the Sr. CSM, you will be encouraged to collaborate with sales partners to retain existing business and will support expansion within your accounts. This is a meaningful role that requires a proactive attitude, strategic problem-solving capabilities, the ability to empower your Clients, and strong analytical skills.

This is a remote position; however, preference will be given to those that reside in the CST or EST time zones.

Amplify’s COVID-19 vaccination policy requires all staff to provide proof of vaccination for in-person meetings unless an approved exemption is provided.

Responsibilities:

Own the entire customer journey

Form close relationships with our customers.

Deliver business value

Maintain operational excellence

Constantly iterate on our process:

Basic Qualifications:

Preferred Qualifications:

What we offer: Salary is only one component of the Amplify Total Rewards package, which includes a lucrative 401(k) plan, incentive stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $95,000-$105,000. This role is eligible to receive an annual discretionary bonus that rewards individual and company performance.