Sr. Business Analyst Jobs

Senior Business Analyst Position

The Business Analyst will execute new and existing client transitions and work team members and healthcare payer clients. He or She will also contribute to the team by assisting with identifying barriers, providing resolutions and solutions through training and collaboration with the Implementation Team and internal Zelis resources. This role allows the individual to execute at many levels both within the organization and directly Clients.

Duties & Responsibilities

• Configure software and perform testing
• Document project plans, deliverables and expectations as well as outcomes.
• Support and influence Client focused strategic business decisions that impact the business
• Own client relationship from sales execution through implementation to account manager hand off
• Gather, analyze and document business and system requirements in a formalized manner
• Communicate to all levels on project status, deliverables, obstacles, milestones and impacts
• Potential client visits, with some travel required
• Perform analysis and identify gaps in functionality for system integrations
• Deliver kick off meetings with the respective stakeholders
• Project manage transitions and other operational initiatives
• Conduct daily/weekly meetings with client’s staff to execute transition plans
• Follows established HIPAA, Compliance & Security policies
• Complete responsibilities with high ethical behavior

Professional And Interpersonal Skills

• Initiative – Highly motivated to take prompt action to accomplish objectives; strives to achieve goals beyond what is required; proactive. Responds quickly; takes action and goes above and beyond.
• Client/Customer Focus – Makes customers and their needs a primary focus of one’s actions; develops and sustains productive customer relationships. Seeks to understand and educate customers; builds collaborative relationships and takes action to meet their needs and concerns.
• Planning and Organizing – Establishes courses of action for self and others to ensure that work is completed efficiently. Able to prioritize, determine tasks, create schedules, leverage resources and stays focused.
• Communication – Communicates accurately, honestly and effectively, both in oral and written form; practices active listening. Clearly conveys information and ideas through a variety of media to individuals and groups in a manner that engages the audience and helps them understand the information.
• Problem Analysis & Solving – Uses sound or logical judgment to spot and analyze problems; develops alternative solutions and initiates action. Proactively identifies complex problems; identifies, proposes and implements solutions in a deadline driven environment.
• Team Success – Actively participates as a member of a team to move the team toward the completion of goals.

Education And Experience

• High School diploma or equivalent GED required, BS or BA degree preferred, Computer Science, Engineering, or other technical degree a plus.
• Basic data skills, including ability to use text editors
• Knowledge of healthcare claims communication process, as well as printing aspects of claims communications documents or enrollment materials is a plus
• Proficiency with computer and applicable software packages, including Microsoft Office products - Outlook, Word, Excel, Internet and E-mail
• SQL Database experience a strong plus
• Ability to understand and utilize web based applications for project management and client business to business applications - JIRA
• Use standard office equipment
• 4-6 years in Healthcare Industry experience preferred
• Sitting at desk or meetings, or standing for long periods of time
• Physical Factors:
• Work long hours and flexible schedule when needed
• Previous Customer Service experience preferred

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Zelis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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