Sr B2B Channel Strategy Consultant

Department:

Southwest Business

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

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The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Senior B2B Channel Strategy Consultant invests in the future of Southwest’s People by supporting the multi-channel distribution portfolio for Southwest Business. Our corporate distribution channels include SWABIZ our free online booking tool, direct connect API which integrates directly into corporate booking tools, and various global distribution systems. This role collaborates with Teams in Marketing, CS&S, Customer Experience, and Technology to control costs and brand and capture more Customer data & insights. The Senior B2B Channel Strategy Consultant is a self-starter who is intuitive and passionate about developing an excellent Customer Experience through the creation of more meaningful, valuable, and relevant business travel products and services.

Additional details:

• U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.
• The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Job Summary

• Serve as a thought-leader and exhibit strategic foresight in identifying emerging trends in corporate distribution to help ensure preparedness as well as readiness for the future. Partner in developing long-term strategic initiatives, assessing the competitive landscape and managing relationships with our third-party distribution and technology (e.g. GDS / TMC / Corporate booking tool) Partners. The Sr B2B Channel Strategy Consultant will be required to partner cross-functionally within Southwest to meet many shared objectives in alignment with our Company distribution strategy.

Responsibilities

• Manage the communication of impacts to Senior Leadership and broader enterprise.
• Strategically service and partner with third-party distribution / technology (GDS / TMC / CBT) accounts in all aspects of the business relationship
• Assist Senior Leaders across Southwest Business and the Commercial Department in identifying and resolving technical issues, distribution landscape changes, and partnership opportunities
• Set an example and show leadership/mentor qualities across the Team.
• Work independently to manage projects and partnerships, ensuring Southwest goals are met
• Serve as the Channel Strategy Team lead for cross-functional company initiatives, as well as external partner projects
• Prepare and deliver presentations to Senior and Executive Leadership
• Proactively identify and assess needs as well as display ownership and delegation for project timelines, deliverables, etc. and report updates/issues/etc. up to Senior Leadership
• Consult and work effectively with multiple departments - Technology, Revenue Management, Network Planning, Marketing, Legal, CS&S and Ground Ops
• Lead and develop channel operating plans, playbooks, budgets and roadmaps for enhancements, partnership reviews and defect prioritization
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Ability to initiate and maintain internal/external contacts/partnerships
• Skilled in breaking down complex information and determining action plans
• Skilled influencer/negotiator
• Knowledge of partnership management, project management, or similar disciplines
• Ability to be self-motivated and able to work independently
• Skilled in innovating thinking with an expert ability to build relationships (both externally and internally),
• Ability to comprehend and build on core airline financials and success metrics
• Skilled communicator to peer and Leadership levels
• Ability to be organized and handle multiple projects at one time
• Knowledge of the travel and tourism industry, with an emphasis on supplier distribution

Education

• Required: High School Diploma or GED

Experience

• Expert-level experience, seasoned and specialized knowledge in:
• Financial analysis
• Account/partner management
• Marketing and sales
• Commercial strategy

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to communicate and interact with others in the English language to meet the demands of the job

Other Qualifications

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:

Competitive market salary from $112,950 per year to $125,500 per year* depending on qualifications and experience**. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck***

• Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit****

• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits ***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.

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