Sr Ops Strategy & Implementation Consultant

Department:

Operations Strategy & Implementation

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

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Job Summary

All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Senior Operations Strategy & Implementation Consultant (OS&I) supports our Purpose by leading and supporting various Business and Technology initiatives with a focus on the strategy and implementation of Operational projects. This role identifies business opportunities, leads portfolio management activities, and supports program management of change initiatives. In addition, they’ll collaborate with Executive Stakeholders, Technology Partners, and Operational Departments including internal OS&I Consultants and Project Managers to help plan, implement, and deliver initiatives. The Senior Operations Strategy & Implementation Consultant takes a holistic approach to problem-solving and is a skilled communicator who looks forward to implementing impactful initiatives.

Additional Details:

• The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Responsibilities

• May perform other job duties as directed by Employee's Leaders
• Develop and coordinate multi-departmental presentations to affected work groups, Senior Leadership, and Executives
• Facilitate the demand management process, including shaping and prioritization discussions with stakeholders, and facilitates Senior Leadership prioritization and review
• Coach, mentor, and provide direction to team members without a direct reporting relationship
• Lead cross-Departmental teams to identify solutions for complex problems and implement various corporate initiatives
• Act as a trusted advisor to stakeholders by influencing the strategy / portfolio, and building business cases, what/if scenarios, driving analysis, recommendations and delivery
• Resolve operational challenges that are cross-departmental which can include business-centric artifacts such as process maps, job aids, change, communication, and training
• Partner with Leadership and Department SMEs to lead various activities required in the ongoing development of the Company's strategic plan, associated portfolios, and implementation of initiatives against the plan
• Lead and support multiple simultaneous projects which may be multifaceted, time critical and/or regulatory in nature

Knowledge, Skills and Abilities

• Ability to connect how projects and programs integrate with company objectives
• Ability to work with loosely defined and changing priorities to conduct analysis, develop consensus, and make recommendations in situations with imperfect and incomplete information
• Skilled in building and maintaining relationships and a high-level of confidence and trust from Senior and Executive Leadership
• Ability to communicate effectively (both written and verbal) with all levels of Employees up to and including Executive levels
• Strong analytical skills with ability to apply a methodical and logical approach to solving complex problems (Business and Technical) and identifying options for solutions
• Skilled in influencing, negotiating, building consensus, and acting as a change agent
• Expert knowledge of project management, strategic planning and portfolio management principles
• Skilled in using Microsoft Office products and creating expert level PowerPoint presentations for executive audiences
• Ability to lead discussions with stakeholders from multiple backgrounds who have conflicting priorities; act as mediator if teams are not aligned and drive towards a recommendation or solution
• Ability to digest significant amount of detailed data and summarize relevant information for the appropriate stakeholder (e.g., Managers, Directors, VPs, etc.)

Education

• Required: High School Diploma or GED

Experience

• Applying critical thinking analysis to solve complex problems related to strategy development or project delivery
• Contributing to cross-departmental, high visibility Projects and Programs
• Expert level experience, expansive and far reaching knowledge in:
• Building trust and relationships with all levels of Employees & Leadership

Licensing/Certification

• N/A

Physical Abilities

• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

Other Qualifications

• *401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
• Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.**
• Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
• Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.*
• Benefits you’ll love:
• Must be at least 18 years of age
• Competitive market salary from $137,250 per year to $152,500 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
• Must be able to comply with Company attendance standards as described in established guidelines
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• **ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
• Explore more Benefits you’ll love: swa.is/benefits
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Southwest Airlines is an Equal Opportunity Employer.

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