Ops Strategy & Implementation Consultant

Department:

Operations Strategy & Implementation

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

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Job Summary

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Operations Strategy and Implementation (OS&I) Consultant invests in the future of Southwest’s People by supporting the delivery of strategic, cross-functional programs, projects, and products that support modernizing the operation. This role collaborates with Executive Stakeholders, Technology Partners, and Operational Departments including internal OS&I Consultants and Project Managers to help plan, implement, and deliver initiatives. The Operations Strategy and Implementation Consultant is a strategic thinker with an improvement mindset who looks forward to driving the future of Southwest’s Operation.

Additional details:

• U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.
• The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Responsibilities

• Manage and coordinate multi-departmental presentations to affected work groups, Senior Leadership, and Executives
• Coaches, mentors, and provides direction to team members without a direct reporting relationship
• Act as a trusted advisor to stakeholders by aiding in the management of strategy / portfolio, and building business cases, what/if scenarios, driving analysis, recommendations and delivery
• Develop action plans to address operational challenges that are cross-departmental which can include business-centric artifacts such as process maps, job aids, change, communication, and training
• Partner with Leadership and Department SMEs to lead various activities required in the ongoing development of the Company's strategic plan, associated portfolios, and implementation of initiatives against the plan
• Lead and support multiple simultaneous projects which may be multifaceted, time critical and/or regulatory in nature
• May perform other job duties as directed by Employee's Leaders
• Assemble cross-Departmental teams to identify solutions for complex problems and implement various corporate initiatives
• Facilitate the demand management process, including shaping and prioritization discussions with stakeholders, and facilitates Senior Leadership prioritization and review

Knowledge, Skills, and Abilities

• Skilled in Microsoft Office products. Creates expert level PowerPoint presentations for executive audiences
• Skilled influencer, negotiator, consensus-builder, and change agent
• Strong analytical skills with ability to apply a methodical and logical approach to solving complex problems (Business and Technical) and identifying options for solutions
• Knowledge of project management, strategic planning and portfolio management principles
• Ability to communicate effectively (both written and verbal) with all levels of Employees up to and including Executive levels
• Ability to lead discussions with stakeholders from multiple backgrounds who have conflicting priorities; act as mediator if Teams are not aligned and drive towards a recommendation or solution
• Ability to digest significant amount of detailed data and summarize relevant information for the appropriate stakeholder (e.g., Managers, Directors, VPs, etc.)
• Ability to work with loosely defined and changing priorities to conduct analysis, develop consensus, and make recommendations in situations with imperfect and incomplete information
• Skilled in building and maintaining relationships and a high-level of confidence and trust from Senior and Executive Leadership
• Ability to connect how projects and programs integrate with company objectives

Education

• Required: High School Diploma or GED

Experience

• Building trust and relationships with all levels of Employees & Leadership
• Fully-functioning, broad knowledge in:
• Contributing to cross-departmental, high visibility Projects and Programs
• Applying critical thinking analysis to solve complex problems related to strategy development or project delivery

Licensing/Certification

• N/A

Physical Abilities

• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Explore more Benefits you’ll love: swa.is/benefits
• Competitive market salary from $124,550 per year to $138,400 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.*
• Must be able to comply with Company attendance standards as described in established guidelines
• *401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
• Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.**
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
• **ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
• Benefits you’ll love:

Southwest Airlines is an Equal Opportunity Employer.

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