Sr. Account Manager, Zappos At Work

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At Zappos, we look for people who will show up as their whole self because we value diversity and inclusion, as well as people who enjoy fun and maybe even a little weirdness. So be sure to check on whether you’re aligned with our company values and culture. If you think you can see yourself delivering WOW as a member of the Zappos family, then check out the job description below!
Company Culture is at Our Core
Our 10 Core Values are more than just words, they're a way of life. We know that companies with a strong culture & a higher purpose perform better in the long run.
Do our values speak to you?

• Embrace and Drive Change
• Be Adventurous, Creative, and Open-Minded
• Create Fun and A Little Weirdness
• Be Passionate and Determined
• Do More With Less
• Build a Positive Team and Family Spirit
• Be Humble
• Deliver WOW Through Service
• Build Open and Honest Relationships With Communication
• Pursue Growth and Learning

Company Perks: Quick Reference

• Want to have some fun, too? Yes, please! Enjoy team building, family spirit, and plenty of room to recharge!
• A multitude of benefits and incentives to stay mentally and physically healthy and fit.
• Paid time off for life, vacations, staycations, and rest.
• Zappos pays 100% of every employee’s medical, dental, and vision benefits.
• Make an impact through volunteer adventures and other community programs.
• Zappos pays 100% of 12 therapy, mental health, or coaching session annually.
• Meaningful assistance programs like professional development, mentoring, and 401k with employer contribution.
• A generous Zapponian discount program.

Zapponian [noun| employee of Zappos]. You are self-motivated. You think like an entrepreneur, constantly innovating and driving positive change, but more importantly, you consistently deliver mind-boggling results.
Bold [adjective| not afraid of anything]. A role at Zappos is an opportunity to be a part of something different. To go bold. We’re a company that isn’t afraid to take risks and question the status quo. Oh yeah, we like to have fun too.
Perks [noun| the good stuff you get for working hard]. Zappos pays 100% of your medical, dental and vision premiums. Primary care visits, dental exams, eye exams and generic prescriptions are all free. Plus matching 401k, life coaches, orthodontic benefits, and more. And don’t forget, an unlimited 40% Zappos.com discount.
1990s [noun| a decade we love, but no longer live in]. Old school cover letters are so 1990. Want to show us who you really are? Create a video cover letter. A flash mob, a comedic monologue… whatever showcases your passion for Zappos and the work you’d be doing! Videos are not required, but if you create it, we’ll watch it.
Scout [noun| you're a recruiter, too]. As a Zapponian, we’ll ask that you always keep your eye out for great talent to join our family. Consider yourself an extension of the recruiting team, scouting for the best people to grow our company.
SUMMARY:
Zappos at Work (ZAW) is growing, and we are looking for a Sr. Account Manager to help us take our business to the next level. ZAW is an innovative B2B and B2B2C program that provides safety footwear and uniform and apparel solutions to many companies, including Fortune 100 companies, across the United States!
The Sr. Account Manager will be tasked with being the primary point of contact for our B2B partners and will be focused on communicating with clients, resolving any issues that arise, growing their businesses, and building a deep understanding of their plans, needs, and trajectory. With client service at the forefront, this role is expected to go above and beyond to be a great partner to our portfolio of B2B and B2B2C clients and to be well-versed in both their strategic planning, as well as the complexities and nuances, of their safety footwear and uniform and apparel programs.
WHAT YOU WILL BE DOING:

• Building strong relationships and connections with client partners to understand their safety footwear and uniform and apparel needs.
• Providing recommendations to both clients and the ZAW team that grow the B2B and B2B2C experiences.
• Meeting with clients on a regular occurrence, both face to face and virtually, to stay on top of the business needs.
• Delivering exceptional customer service to a portfolio of ZAW clients by anticipating and delivering solutions to build an excellent experience.
• Identifying areas of opportunity to expand the clients’ ZAW business and relationship; pitching and executing on these growth plans to build client trust.
• Executing on both day to day and long term asks across the client portfolio to help maintain and grow sales.

WHAT YOU BRING TO THE TABLE:

• Experience managing complex client relationships with several partners at once.
• At least five (5) years of client management experience.
• Some travel may be required.
• A set of strong quantitative and analytical skills that would lend to forecasting, analysis, and KPI monitoring as a way to keep a strong pulse on existing business and new opportunities.
• Excellent communication, presentation, and interpersonal skills.
• Deep experience in weekly, monthly, and quarterly business reviews, along with delivering on action items.
• Bachelors degree in Business, Economics, Management, Marketing, or related discipline or equivalent experience.
• Proficient in Microsoft Office, especially within Excel and PowerPoint.
• Demonstrated history of growing accounts and building relationships with partners.

WHAT REALLY EXCITES US:

• Experience in the e-commerce retail industry.

The Fine Print
The Zappos Family of Companies is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at [email protected] or call us at 1.702.943.7777.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.