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Customer Care Manager Ii - Work From Home (Us)
Company | Dice |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-04 |
Posted at | 9 months ago |
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Lumen, is seeking the following. Apply via Dice today!
- Follow established protocol for submitting orders to Order entry and provisioning.
- Provide critical date management and escalation support to meet committed delivery objectives.
- Act as single point of contact for intermediate level implementation lifecycle management on a group of assigned customer accounts.
- Partner closely with sales and service delivery eco-systems to understand and implement sold solutions.
- Provide timely response to customer and service delivery inquiries.
- Pro-actively manages the customer's service needs to ensure the highest levels of customer satisfaction and that their expectations are met.
- Validate order details for sold services
- Ability to multi-task
- Experience using Computer Systems and Windows-based applications including word processor, spreadsheet
- Customer service, problem solving and analytical skills
- Collaboration skills and use a team approach to accomplishing work
- Verbal, written and interpersonal communication skills
- Bachelor's Degree or minimum, 1-2 years of related experience
- Self-starter
- Basic Project Management skills
- Knowledge of order process and technical side of the provisioning process
- 1 to 3 years of telecommunications/technology experience.
- Understanding of technical products and services
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