Social Community Management Coordinator

Social Media & Community Coordinator, Pandora NAM
Do you want to be a part of the world’s leading jewelry company while putting your experience in social media to use? If so, then we might have an exciting opportunity for you! You will be part of an exciting business area and work in an international organisation of can-do spirited, passionate, and performance-driven people.
About the Team:
The Social Media & Community Coordinator will be responsible for the community management across our organic social channels and will support the Social Media & Influencer Manager and Social Media & Influencer Specialist on the end-to-end process of organic social media for North America.
This role will create social content, schedule and post content, and regularly monitor and respond to customer questions, comments and concerns on social. They will lead our social listening effort, monitor for social trends and focus on prolonging healthy relationships with our loyal base of customers through attentive and friendly engagement. They will help champion the Pandora brand and create new brand advocates and loyalists on social.
As a Social Media & Community Coordinator, you will manage our social listening agency, work closely with customer service and partner cross-functionally with the rest of the marketing team.
Your Role as a Social Media & Community Coordinator :

• Moderate, engage and respond to consumer posts and messages on Twitter and Facebook; drive any necessary actions if resolve is required
• Assist Manager with social content creation
• Schedule and post all social content on brand channels
• Understand and drive reporting to highlight trends in consumer feedback and suggest measures to address these
• Monitor overall public sentiment on social towards Pandora
• Monitor conversation and trends on social to develop new ideas for brand activation

What is needed to succeed:

• Passion for social media and customer engagement
• Ability to work quickly and efficiently in a fast-paced environment
• Strong written communication skills
• Creative thinking

NYC Salary: $55,000 - $65,000 (commensurate with experience)
About Pandora:
Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.