Community Operations Coordinator Jobs

About Us

Circle is building the all-in-one community platform for creators and brands: think "Shopify for creator/brand-led communities". We make it really easy to bring people, discussions, live streams, content, events and payments together — all in one place, all under a personalized brand.

In November 2021, Circle raised $25M (Series A) to accelerate the way we help creators and brands interact with their customers, their partners, and their community.

Circle is a 100% remote company! We now have a team of about 100 (and growing) based in different countries all around the world.

About The Role

We are looking for a temporary, part-time* Community Operations Coordinator (approximately 20 hours/week) to support the daily management of Circle's fast-growing customer community. Reporting to the Head of Community, you will play a critical role in ensuring that all of our community events and programs run smoothly and provide a great experience for all of our community builders.

This is a fully remote position, however we have a strong preference for candidates in AMER and EMEA time zones, as this role requires attendance to live events that would fall on overnight hours for APAC times.

• This role is offered as a 6-month contract with weekly part-time hours. See more in the compensation section below

What you'll be doing

• Be the point of contact for event preparation, liaising with external speakers and offering pre-event support as needed
• Schedule all events hosted in Circle’s customer community, ensuring each event has the right level of information and detail to drive RSVPs
• Suggest and implement process/tooling improvements to level up the quality of our events
• Offer administrative and program management support for larger community programs, such as learning cohorts and contests
• Set up back-end tools and perform admin tasks to support our Community team as needed
• Ensure the smooth delivery of each event by setting up tooling, offering live support and reporting any issues to the Live Engineering team
• Program Management:
• Document processes and SOPs to allow our Community team to scale programs effectively
• Work closely with Community and Internal Tools teams to create and implement a tagging system, allowing us to discover and connect community builders more effectively
• Support the Community Education Managers in creation of monthly roundups and certain resources
• Work closely the Community Education Managers to prepare and publish event replays
• Support Community Managers in daily moderation of the community, with a special focus on facilitating resource documentation and discovery
• Community Management:
• Events Management:

What you'll need to be successful

• Experience improving processes & creating efficiencies
• Adaptability & comfort with ambiguity
• Excellent attention to detail
• Proven ability to project manage different projects
• Strong troubleshooting & problem solving skills

This role is a part-time contract, offered for 6 months. Compensation is $20 USD/hour, at approximately 20 hours per week.

This role will not include other benefits or perks, such as paid time off, insurances, equity, etc.